Is there a shipping fee?

By | Shipping | No Comments

Domestic Shipping is included in the cost of each single-distance virtual entry fee and covers packaging, labour and postage/courier fees. Participants will be responsible for a $10 shipping charge if a race kit is returned to CRS due to an error in their address. We only ship to Canadian Addresses.

Can I transfer distances?

By | Registration, Registration | No Comments
Participants can transfer between events and distances until June 2nd at 11:59pm through the Race Roster platform.
*Please note that there is only one transfer available per registration, and transfers into a sold out sub-event are not permitted.
To transfer your distance, visit the Event Page and click the ‘Transfer’ button on the left hand menu.
There is a $10 administrative fee to transfer between events, plus any additional registration fee difference between events.
Note that all transfers into/between the In-Person events are no longer permitted.
If you would like to transfer your distance or your In-Person registration to virtual, you must do so at the Help Desk at the Under Armour Brand House store during Race Kit Pickup Hours.

If I want to cancel my registration, what are my options?

By | Registration, Registration | No Comments
Race entries are non-refundable and non-deferrable, as noted in the waiver you accepted during registration.
If you purchased the Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
You also have the option to transfer your registration to another participant or another sub-event prior to the transfer deadline of June 2nd.
You do not need to email us if you are transferring your registration, you will just need to follow the instructions linked above.

How can I fundraise in support of KidSport Toronto?

By | Charity, Charity | No Comments
Simply personalize your Fundraising Page, then send it around to family and friends.
1) To customize your page, select Donate to participant,  search for your name, and click on Donate.
2) Sign In to Race Roster if not yet logged in (top right).
3) Click  Edit fundraising page  below the profile image on the  right-hand  side.
4) Specify your fundraising goal, write a personal message, and upload a photo.
5) Be sure to scroll down and click Save updated fundraising information.

Can I change the shirt size I initially requested?

By | Results & Swag, Results & Swag | No Comments

Can I change the shirt size I initially requested?

You are able to change your shirt size online before June 2nd at 11:59pm.
How to Change your Shirt Size
2. Confirm that you’re managing the correct registration (Under Armour Toronto 10K). To switch the event and manage a different registration click the All events button and select the appropriate event.
3. Click the Edit registration button.
4. You will then be taken to the Edit registration details page where you can make any updates to your registration. Each part of your registration is broken up into respective fields.
5. Once you have made the appropriate edits, click the green Save button to complete the process.