What are the processing fees that I’m charged with my registration?

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Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

What happens if the event sells out?

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Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our races. You can find our events here: www.canadarunningseries.com

How do I confirm that I am registered?

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You would have received a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please check your junk mail or promotions folder in your inbox first. If you cannot see the email, follow the steps below:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records

If you are having trouble, please email us at info@canadarunningseries.com

Can I transfer distances?

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Yes, we will be allowing participant transfers for this event until June 4th at 11:59 P.M. There is a $10 administrative fee to transfer between events, plus any additional registration fee difference between events.
To transfer your registration, visit the event page and click the ‘Transfer’ button on the left hand menu.

If I want to cancel my registration, what are my options?

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Race entries are non-refundable and non-deferrable, as noted in the waiver you accepted during registration.
If you purchased RegShield registration protection insurance during registration, you can file your claim here: https://refundrequest.fanshield.net/#/
You also have the option to transfer your registration to another participant or another sub-event prior to the transfer deadline of June 4th.
You do not need to email us if you are transferring your registration, you will just need to follow the instructions linked above.