Mar 18 2022
0

Do you have any safety tips for the virtual event?

By | Virtual Race Period | No Comments

Virtual Race Safety Tips

– Avoid high traffic pedestrian and vehicle areas. Run or walk close to home in your neighbourhood during a quieter time of day.
– Complete your run on a treadmill, if this is an option that is available to you and that you would prefer.
– Wear appropriate clothing. Be visible and dress for the weather.
– Bring water and/or nutrition if you’re planning a longer route.
– Carry a cell phone with you during your virtual race and tell someone the route you’re running in case of an emergency.
* follow the advice of your local public health authority, to help stop the spread of coronavirus.

Mar 18 2022
0

Is there a shipping fee?

By | Shipping | No Comments

Domestic Shipping is included in the cost of each single-distance virtual entry fee and covers packaging, labour and postage/courier fees. Participants will be responsible for a $10 shipping charge if a race kit is returned to CRS due to an error in their address. We only ship to Canadian Addresses.

Mar 17 2022
0

Can I transfer distances?

By | Registration, Registration | No Comments
Participants can transfer between sub-events until June 1st at 11:59pm through the Race Roster platform.
*Please note that there is only one transfer available per registration, and transfers into a sold out sub-event are not permitted.
To transfer your distance, visit the Event Page and click the ‘Transfer’ button on the left hand menu.
There is a $10 administrative fee to transfer between events, plus any additional registration fee difference between events.
Note that all transfers into/between the In-Person events are no longer permitted.
If you would like to transfer your distance or your In-Person registration to virtual, you must do so at the Help Desk at the Under Armour Brand House store during Race Kit Pickup Hours.
Mar 17 2022
0

If I want to cancel my registration, what are my options?

By | Registration, Registration | No Comments
Race entries are non-refundable and non-deferrable, as noted in the waiver you accepted during registration.
If you purchased the Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
You also have the option to transfer your registration to another participant or another sub-event prior to the transfer deadline of June 1st.
Transfer to another participant
Transfer to another sub-event
You do not need to email us if you are transferring your registration, you will just need to follow the instructions linked above.
Mar 17 2022
0

Can I change the shirt size I initially requested?

By | Results & Swag, Results & Swag | No Comments

Can I change the shirt size I initially requested?

You are able to change your shirt size online before June 1st at 11:59pm.
How to Change your Shirt Size
1. Login to your Race Roster Participant Dashboard
2. Confirm that you’re managing the correct registration (Under Armour Toronto 10K). To switch the event and manage a different registration click the All events button and select the appropriate event.
3. Click the Edit registration button.
4. You will then be taken to the Edit registration details page where you can make any updates to your registration. Each part of your registration is broken up into respective fields.
5. Once you have made the appropriate edits, click the green Save button to complete the process.