How do I submit a claim?

By | Enhanced Refund Protection | No Comments
If you purchased Race Roster Enhanced Refund Protection during registration, you can file your claim here:
You can also review the Enhanced Protection’s terms and conditions to see if you’re eligible for a refund by clicking HERE.
For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.
If you have any refund request related questions, and/or would like an update on the status of your claim, please reach out to

Does Race Roster’s Enhanced Refund Protection Program require proof when making a claim?

By | Enhanced Refund Protection | No Comments
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to

Can I participate with a service animal?

By | Accessibility | No Comments

Service Animal Policy

Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.
– Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
– The service animal must wear an identification harness for the duration of the event.
– The owner is responsible to clean up after their service animal.
– Race officials have the right to refuse participation if the service animal poses a safety concern.
Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to

Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

How can I get to the race?

By | Race Day | No Comments


The best and easiest way to get to the Start Area is to bike, we offer complimentary and secure Bike Valet right beside the Start/Finish Line. Free bike valet is open 7:30am-11am. 


The start line is a short walk from either Waterfront station or Stadium-Chinatown Skytrain stations. 

The following bus routes arrive near the start line: R5 Express bus (Hastings St.), Route 19 (Metrotown to Stanley Park) and Route 22 (Knight to Downtown). 

To plan your trip, use the Translink Trip Planner to find the best options to the start line on race morning. Be sure to arrive at least 30 minutes before the 8:30am race start. 

By Car 

The best option is to have someone drop you off near the race start – pay attention to road closures (link to event notice).   Alternatively, there is street parking and a number of paid parking lots nearby, including:  

Easy Park Lot 2 on the corner of Cambie St. And Pender St and Advanced Parking Lot #220 on the corner of Cambie St. And Dunsmuir St. 

When planning your arrival, please pay attention to road closures.