Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.
We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.
When you register, you will have the option to purchase registration insurance from Reg Shield for a small fee. This policy will cover you and allow you to cancel your registration if you are unable to make it to the race due to illness and various other reasons. Like all insurance policies there are exclusions, so please read the fine print. The insurance does not cover your entry fee if we are forced to cancel the event because of the pandemic or other extenuating circumstances.
We ask that anyone experiencing symptoms of COVID-19 on race day stay at home and email firstname.lastname@example.org for their registration options.
In the case of an in-person race cancellation, participants will have the option to transfer into the virtual event or receive a refund.
Entry fees are non-refundable and non-transferable. That means that once the money is received and accepted, participants will not receive a refund and will not be able to defer their entry to another year. If you have already picked up your kit, you will be able to participate in the virtual race.