What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Where can I find the deferral code I received for the 2020 race cancellation?

By | Registration | No Comments

Find your credit code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Under Armour Eastside 10K and then find the code under the “Additional Details” portion of your registration.

If you’re having trouble, search your inbox for the original email you received on July 16, 2020 , Subject line: “Save This Email: Under Armour Eastside 10K Deferral Code”

What happens if the event sells out?

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Unfortunately there is limited space in this event, and once we are sold out, will are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our virtual events. You can find our events here: www.canadarunningseries.com

How do I confirm that I am registered?

By | Registration | No Comments

You should receive a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please follow these steps:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records