No, the Enhanced Refund Protection does not transfer to the new participant. Once your registration has been transferred, you/the original insurance holder can no longer submit a claim.
Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com
Race Roster’s Enhanced Refund Protection Program is third-party insurance that covers athletes for reasons such as injury, sickness, and a litany of other covered situations.
To view the Protection Program’s terms and conditions, please click HERE.
For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.
Service Animal Policy
Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.
– Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
– The service animal must wear an identification harness for the duration of the event.
– The owner is responsible to clean up after their service animal.
– Race officials have the right to refuse participation if the service animal poses a safety concern.
Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.
References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code
Based on current BCCDC guidelines, masks are not required on race day.
Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.
We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.
Bike
The best and easiest way to get to the Start Area is to bike, we offer complimentary and secure Bike Valet right beside the Start/Finish Line. Free bike valet is open 7:30am-11am.
Transit
The start line is a short walk from either Waterfront station or Stadium-Chinatown Skytrain stations.
The following bus routes arrive near the start line: R5 Express bus (Hastings St.), Route 19 (Metrotown to Stanley Park) and Route 22 (Knight to Downtown).
To plan your trip, use the Translink Trip Planner to find the best options to the start line on race morning. Be sure to arrive at least 30 minutes before the 8:30am race start.
By Car
The best option is to have someone drop you off near the race start – pay attention to road closures (link to event notice). Alternatively, there is street parking and a number of paid parking lots nearby, including:
Easy Park Lot 2 on the corner of Cambie St. And Pender St and Advanced Parking Lot #220 on the corner of Cambie St. And Dunsmuir St.
When planning your arrival, please pay attention to road closures.
Race Kit Pickup is not available on race day.
If you are unable to pick up your race kit during the designated times, you can have someone pickup on your behalf. Ensure they have your registration confirmation and can provide proof of permission to pickup on your behalf.
Yes, toilets will be in the pre- and post-race area. Accessible toilets will be located in the same place.
