No, the Enhanced Refund Protection does not transfer to the new participant. Once your registration has been transferred, you/the original insurance holder can no longer submit a claim.
Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.
Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.
We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.
Yes! If you are planning to drive to the Vancouver Half Marathon, please be aware of the following road closures on Race Day:
There are a number of options to get to the start line (E. Mall and Thunderbird Blvd) on race day:
- Transit:
- Regular bus service. The following bus routes service UBC in time for race start on Sunday morning, including the R4, #14, and #49 (first bus only). Use the translink trip planner for further details and best options.
- Additional bus service: We have added three buses to the Translink schedule to help our runners get to race start: these include one #25 bus leaving King Edward and Cambie at 6:20am, and two #99 buses leaving Commercial/Broadway Stn at 6:15am and 6:30am and following the regular #99 route. These buses require the regular passenger fares. Please note, due to the closure of W. Broadway at MacDonald for Greek Day, this #99 service will reroute to W. 4th Avenue at MacDonald and will not serve regular #99 stops on W. Broadway west of MacDonald.
- EVO – If you are already an EVO member, grab a vehicle and head up to the start line! Find out about UBC parking here: https://evo.ca/FAQ#How-does-parking-at-UBC-work
- If you’re not yet an EVO member, sign-up today and use the code EVOXRUN for free membership and 30 free driving minutes.
- Shuttle from the downtown Vancouver – From the Delta Hotel (550 West Hastings), shuttle boarding begins at 6am, leaving at 6:15am sharp. Buses will be located on Seymour between Pender and Hastings. This is a paid shuttle service, $16 one-way (no return service offered). Pre-purchase is required during registration or through our registration store here: https://raceroster.com/store/55315/listing . Bus will be filled to regular capacity, and masks may be required while riding. Limited seats available, book early!
- Personal car – there are a number of parking options near the start line, the closest parkade is Thunderbird Parkade at Wesbrook Mall and Thunderbird Blvd. We offer free shuttles from the finish area back to the start line from 9:30am – 11:30am!