What are the processing fees that I’m charged with my registration?

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Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

What happens if the event sells out?

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Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our races. You can find our events here: www.canadarunningseries.com

Where can I find the CRS credit code I received for the 2020 race cancellation?

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Find your credit code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Scotiabank Vancouver Half Marathon and then find the code under the “Additional Details” portion of their registration.

You can also search your email for an email from Canada Running Series with “CRS Race Credit” in the subject line.

How do I confirm that I am registered?

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You would have received a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please check your junk mail or promotions folder in your inbox first. If you cannot see the email, follow the steps below:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records

If you are having trouble, please email us at crswest@canadarunningseries.com