What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

When will I get my race kit if I run the Virtual Race?

By | Results & Swag | No Comments

We cannot wait to get your shirt and medal to you! For anyone who chose the Virtual 10K event, your race kit will be shipped to you by the middle of June. Please keep an eye on your email for more updates as they’re available.

For anyone who chose the In-person 10K or the Double Dip event, your race kit will be available for pickup at Race Kit Pickup.

What is the Virtual Race?

By | Other | No Comments

A virtual race allows our runners to run or walk their race anywhere, and any time within the virtual race period. The online results platform allows runners to input their time and see their results compared to other runners. Race kits will be mailed to all Virtual participants.

What happens if the event sells out?

By | Registration | No Comments

Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our races. You can find our events here: www.canadarunningseries.com

How do I confirm that I am registered?

By | Registration | No Comments

You would have received a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please check your junk mail or promotions folder in your inbox first. If you cannot see the email, follow the steps below:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records

If you are having trouble, please email us at info@canadarunningseries.com