Spring Run-Off FAQs
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Virtual Race
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COVID - 19
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Pre-Race
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Race Day
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Post Race
Pre-Race
Race Day
Post Race
Charity
- I want to donate my entire credit to a charity. How do I do that?
- What happens to the donation I made to The Princess Margaret Cancer Foundation when I originally registered for the race?
- What happens to the funds I’ve raised for The Princess Margaret Cancer Foundation?
- Will I get a tax receipt if I choose the Virtual Race/Donation/CRS Credit option?
Registration
- Are these options also available for the fall events in the series?
- Can I use my credit to register my friend to the Virtual Race?
- Can the CRS Credit be used for an event in the fall?
- Does RegShield cover COVID-19?
- Does the CRS credit expire?
- Does the entry option have an expiry date?
- How do I make my selection?
- How long does it take for the refund to be reflected back on my credit card?
- I already deferred my registration to next year, do I need to do anything?
- I already deferred my registration to the fall, do I need to do anything? Show all articles ( 4 )
Virtual Race
- Are there any Virtual Race Safety Tips ?
- Can I use my credit to register my friend to the Virtual Race?
- Do I have to run the full distance at one time?
- How do I export a GPX file from my tracking device/platform?
- How do I upload my results?
- What do I get with my Virtual Race?
- When can I run the Virtual Race?
- When will I get my shirt and medal if I run the virtual race?
- Where can I run the Virtual Race?
- Why did you previously offer the virtual for free to already registered participants and are now charging $35? Show all articles ( 1 )
Registration
- Can I change distances?
- Can I change my shirt size/estimated finishing time/corral colour?
- Can I change the shirt size I initially requested?
- Can I participate with a Baby Stroller?
- Can I participate with a stroller?
- Can I run with my child in the Kids Run?
- How can I track my family and friends?
- How can I update my privacy settings?
- I accidentally registered twice. Can you remove a duplicate registration?
- I did not receive the registration confirmation – what should I do? Show all articles ( 5 )
Updates
- Can I cancel my registration?
- Can I change distances?
- Can I change my shirt size/estimated finishing time/corral colour?
- Can I change the shirt size I initially requested?
- How can I update my privacy settings?
- I accidentally registered twice. Can you remove a duplicate registration?
- My race times are wrong, how can they be corrected?
- What is RegShield and how does it work?
volunteers
Accessibility
about
- Are there any road closures in the area?
- Do you have any job opportunities?
- What are your Environmental / Green policies?
- What do I do if I have a complaint or feedback?
- What does the registration fee go towards?
- When is the Under Armour Spring Run-Off?
- Who can I talk to about sponsorship of your race?
Charity
Packet Pickup
Start
Course
- Can I participate with a stroller?
- Can I participate with my support device?
- Can I run with my child in the Kids Run?
- How can I track my family and friends?
- What is the time limit for the 5K event?
- What is the time limit for the 8K event?
- Where are the 5K Water Stations?
- Where are the 8K water stations?
- Where can I find a 5K course map?
- Where can I find a 8K course map?
Finish Line
Spectators & Supporters
Baggage Check