Spring Run-Off FAQs
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Virtual
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In-Person
- Can I cancel my registration?
- Can I transfer into another sub-event?
- Can the CRS Credit be used for any CRS event?
- Does the CRS credit expire?
- How do I confirm that I am registered?
- How do the shirts fit?
- I accidentally registered twice. Can you remove a duplicate registration?
- If I deferred my 2020 entry, am I automatically registered for the next in-person event or do I have to register again?
- If I live outside of Canada, can I register for the Virtual event?
- The shirt size I requested does not fit, can I exchange it?
- Can I change the shirt size I initially requested? How do I change my shirt size?
- Do you mail race kits to addresses outside of Canada?
- How do I input my results?
- If I do the Thaw-Out Thirteen (In-Person 8K and Virtual 5K) will I get two medals?
- Is there a Race Kit Pickup for the Virtual Events?
- What is the design of the shirt?
- When will I get my shirt and medal if I run the Virtual Race?
- Can I participate with a support animal?
- Can I participate with a Support Person?
- Can I participate with my support device?
- Do I have to complete the full distance at one time?
- Do you have any Safety Tips for the Virtual Event?
- When can I run the Virtual Race?
- Where can I participate in the Virtual Race?
- Can I change the shirt size I initially requested? How do I change my shirt size?
- How do the shirts fit?
- If I do the Thaw-Out Thirteen (In-Person 8K and Virtual 5K) will I get two medals?
- The shirt size I requested does not fit, can I exchange it?
- What is the design of the shirt?
- Where do I get my Age Category Prize?
- Will the In-Person events be timed?
- Can I defer my entry due to pregnancy or postpartum?
- Can I transfer into another sub-event?
- Can I transfer my registration to another participant?
- Does the CRS credit expire?
- How long is my 2020 deferral code valid for?
- If I live outside of Canada, can I register for the in-person event?
- If I want to cancel my registration, what are my options?
- If the race is cancelled for any reason, will we be refunded our entry fee?
- What are the age requirements? How old must I be on Race Day?
- What are the processing fees that I’m charged with my registration?
- Are there washrooms at the Start Line?
- Is there a course time lit for the races?
- Is there food at the Finish Line?
- Is there water at the Finish Line?
- What happens if I don't complete the race within the course time limit?
- Where is the Finish Line?
- Where is the Start Line?
- Will there be a water station on course?
- Will there be cheer stations along the course?
- Articles coming soon
- Does RegShield cover Covid related reasons?
- Does RegShield require proof when making a claim?
- How do I find the status of my claim?
- How do I provide proof of my claim?
- How do I submit a claim?
- I filed a claim and it was approved, where is my payment?
- If I transfer my registration to a new participant, can I still submit a claim?
- If I transfer my registration, is the RegShield policy applied to the new registration?
- Is there a deadline to submit a claim?
- What does RegShield cover?