May 13 2024
0

What is the Green Bib Program?

By | General, Registration, Registration | No Comments
The Green Bib Program gives participants with the choice about whether to receive a race shirt and medal as part of their race day experience. If a participant chooses the Green Bib option, a donation will be made to a participating sustainability charity in lieu of a race shirt and medal. On race day, they will be wearing a green bib to indicate this choice.
At Canada Running Series, we’re always looking for ways to reduce our environmental impact, and we want to provide our participants with that same ability. By offering the green bib as a registration option, we allow our participants to be in choice about what they receive as part of their race experience.
May 13 2024
0

Can I Switch into or out of a Green Bib Registration?

By | Registration, Registration, Results & Swag, Results & Swag | No Comments
The Green Bib is a new program, and we understand that participants may have made a mistake in their registration. We encourge all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you would like to switch into the Green Bib registration, please email us at info@canadarunningseries.com and we can help.
If you would like to switch out of the Green Bib so you receive a shirt and medal, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Jun 28 2023
0

Can I defer my entry due to pregnancy or postpartum?

By | Registration | No Comments
Yes! Please review our pregnancy and postpartum deferral policy below.
Who is eligible:
Anyone who is a registered participant, and is or becomes pregnant prior to race day and chooses to not participate in the event due to such circumstances. For clarification, Canada Running Series considers postpartum to be 24 weeks following the birth of a child.
How to request a pregnancy or postpartum deferral:
To obtain a pregnancy or postpartum deferral, the participant must:
Submit a pregnancy or postpartum deferral request in writing to info@canadarunningseries.com any time after registering for the event, but no later than 14 days before race day.
Provide written confirmation of the participant’s pregnancy signed by a physician, registered midwife, or other medical professional.
What does a pregnancy or postpartum deferral provide:
A participant who obtains a pregnancy or postpartum deferral will have their original registration deactivated and will be provided a promo code that can be used to register for one of the next two subsequent events. The promo code must be used to register for the same Canada Running Series Event as the original registration. If it is not used within the following two years, no refund or additional deferral will be provided.
If a participant becomes pregnant again during a pregnancy or postpartum deferral period, they may request a second consecutive pregnancy or postpartum deferral. This would permit them to defer their race entry a second time.
Canada Running Series will allow no more than two consecutive pregnancy deferral requests per event. If the individual is unable to participate after requesting two consecutive deferrals, the participant understands they will not be offered a refund. However, participants are allowed to request additional non-consecutive pregnancy or postpartum deferrals for future pregnancies.
Nov 23 2022
0

What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Feb 23 2022
0

If I want to cancel my registration, what are my options?

By | Registration | No Comments
Race entries are non-refundable and non-deferrable, as noted in the waiver you accepted during registration.
If you purchased the Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
You also have the option to transfer your registration to another participant or another sub-event prior to the transfer deadline of August 5th at 11:59pm.
Transfer to a different participant, or Transfer to another sub-event.
You do not need to email us if you are transferring your registration, you will just need to follow the instructions linked above.

 

Feb 23 2022
0

If I am unable to participate on race day, can I transfer my bib to someone else?

By | Registration | No Comments
Participants can transfer their registration to someone else online until August 5th based on availability. After this time, all transfers must be made in-person at Race Kit Pickup.
Before August 5th, to transfer your registration, visit the event page and click the ‘Transfer’ button on the left-hand menu. There is a $10 administrative fee (plus HST and processing fees) charged to the new participant. Once the transfer has been accepted and completed by the new participant, the original participant will be refunded their original entry fee, less processing fees. No transfer of funds is required to be made outside of Race Roster.
*Please note that each registration is restricted to one Transfer only.
*Only transfers executed through the official race registration platform, Race Roster, will be accepted. Canada Running Series and the Oasis ZooRun are not responsible for transfer arrangements made outside of Race Roster. Illegitimate registrations will not be recognized by the event.
Feb 23 2022
0

If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?

By | Registration | No Comments
Entry fees are non-refundable and non-transferable. That means that once the money is received and accepted, participants will not receive a refund and will not be able to defer their entry to another year.
We ask that anyone experiencing symptoms of COVID-19 on race day stay at home.
If you would like to receive your race kit, please have a friend or family member pick it up on your behalf. They must have your original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states you allow them to pick up your race kit on your behalf. Race kits will not shipped or available for pickup after the race.