May 13 2024
0

What is the Green Bib Program?

By | General, Registration, Registration | No Comments
The Green Bib Program gives participants with the choice about whether to receive a race shirt and medal as part of their race day experience. If a participant chooses the Green Bib option, a donation will be made to a participating sustainability charity in lieu of a race shirt and medal. On race day, they will be wearing a green bib to indicate this choice.
At Canada Running Series, we’re always looking for ways to reduce our environmental impact, and we want to provide our participants with that same ability. By offering the green bib as a registration option, we allow our participants to be in choice about what they receive as part of their race experience.
May 13 2024
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Can I Switch into or out of a Green Bib Registration?

By | Registration, Registration, Results & Swag, Results & Swag | No Comments
The Green Bib is a new program, and we understand that participants may have made a mistake in their registration. We encourge all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you would like to switch into the Green Bib registration, please email us at info@canadarunningseries.com and we can help.
If you would like to switch out of the Green Bib so you receive a shirt and medal, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Nov 23 2022
0

What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Jun 17 2021
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Can I transfer distances?

By | Registration, Registration | No Comments
Participants can transfer between events and distances until August 5th at 11:59pm through the Race Roster platform.
*Please note that there is only one transfer available per registration, and transfers into a sold out sub-event are not permitted.
To transfer your distance, visit the Event Page and click the ‘Transfer’ button on the left hand menu.
There is a $10 administrative fee to transfer between events, plus any additional registration fee difference between events.
Jun 07 2021
0

If I deferred my 2020 entry, am I automatically registered for the next in-person event or do I have to register again?

By | General, Registration | No Comments

To participate in the 2023 event, you will need to complete the current registration form and enter your deferral code in the Promo Code section.

Find your deferral code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Oasis ZooRun and then find the code under the “Additional Details” portion of your registration.

Jun 03 2021
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What happens if the event sells out?

By | Registration | No Comments

Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our virtual events. You can find our events here: www.canadarunningseries.com