What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

If I deferred my 2020 entry, am I automatically registered for the next in-person event or do I have to register again?

By | General, Registration | No Comments

To participate in the 2023 event, you will need to complete the current registration form and enter your deferral code in the Promo Code section.

Find your deferral code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Under Armour Spring Run-Off and then find the code under the “Additional Details” portion of your registration.

Can I transfer into another sub-event?

By | Registration, Registration | No Comments

Yes, we will be allowing distance transfers into the in-person event until March 20th at 11:59 P.M. Transfers into the virtual event will be accepted until March 31st.

To transfer your distance, visit the event page and click the ‘Transfer’ button on the left hand menu.

There is a $10 administrative fee to transfer between events, plus any additional registration fee difference between events.

How do I confirm that I am registered?

By | Registration | No Comments

You should receive a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please follow these steps:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records