What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

How do I confirm that I am registered?

By | Registration | No Comments

You should receive a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please follow these steps:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records

What happens if the event sells out?

By | Registration | No Comments

Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our virtual events. You can find our events here: www.canadarunningseries.com

What does the registration fee go towards?

By | Registration | No Comments

The cost of the registration fee supports the virtual experience from start to finish, including, but not limited to: an exclusive participant shirt, a finisher medal, digital finisher bib & certificate, partner swag, a seamless experience from registration to race day, access to our online community, and more.