May 13 2024
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Can I switch into or out of a Green Bib Registration?

By | Registration, Registration, Results & Swag, Results and Swag | No Comments
The Green Bib is a new program, and we understand that participants may have made a mistake in their registration. We encourage all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you would like to switch into the Green Bib registration, please email us at info@canadarunningseries.com and we can help.
If you would like to switch out of the Green Bib so you receive a shirt and medal, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Nov 16 2023
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What is the Green Bib Program?

By | Registration, Registration | No Comments
The Green Bib Program gives participants with the choice about whether to receive a race shirt as part of their race day experience. If a participant chooses the Green Bib option, a donation will be made to the featured event charity in lieu of a race shirt. On race day, they will be wearing a green bib to indicate this choice.
At Canada Running Series, we’re always looking for ways to reduce our environmental impact, and we want to provide our participants with that same ability. By offering the green bib as a registration option, we allow our participants to be in choice about what they receive as part of their race experience.
Nov 23 2022
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What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Nov 22 2021
0

Can I transfer into another sub-event?

By | Registration, Registration | No Comments
Yes, participants can transfer between events and distances until March 23rd at 11:59pm.
Transfers into the virtual event will be accepted until April 5th.
*Please note that there is only one transfer available per registration, and transfers into a sold out sub-event is not permitted.
To transfer your distance, visit the event page and click the ‘Transfer’ button on the left hand menu.
There is a $10 administrative fee to transfer between events, plus any additional registration fee difference between events.
Nov 19 2021
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How do I confirm that I am registered?

By | Registration | No Comments

You should receive a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please follow these steps:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records