If you do not finish your distance within the course time limit, you will kindly be asked to move to the sidewalk and complete your distance as an informed pedestrian.
Please follow the directions of our Course Marshals to ensure you complete your distance safely.
Please be sure to also collect your medal after your race from the finish line or from the Help Desk.
For further information regarding what RegShield covers and what documents they require, please click here.
Coverage is not provided if a customer voluntarily decides not to attend an event, registration, or booking. For information about the Covid-19 and Pandemic related issues, please visit https://www.fanshield.com/coronavirus.
It may take to 10 days to receive your policy payout depending upon the method of payment chosen in HyperWallet.
If you do not see your payment in your account after this time, please reach out to RegShield directly: help@fanshield.com
The best place to get assistance with your claim is to contact RegShield’s Claims team directly. You can reach them by replying to the last email they had sent you, or you can give their claims team a call at 1-844-849-4827 (Please press Option 1 at the call menu to reach the claims team), and one of their agents will be able to assist you.
You will need to file the claim directly with RegShield by going here and completing the validation and claim form online.
You can find a list of the necessary documentation here.
If you properly complete the claim and provide the required documentation, the average turnaround is less than 2 business days to payment completion.
No, you can only submit a claim for active registrations.
No, RegShield does not transfer.
Yes, a FanShield policyholder has up to 30 days* from the date of the event to file a claim.
*Special cases may vary, and a determined by RegShield.
To file a claim, please click here.