Can I participate with my support animal?

By | Course, Registration | No Comments

Service animals are the only animals permitted on course.

Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.

  • Accreditation documentation by a recognized Assistance Animal program or equivalent.
  • Only working animals (not including retired, trainee and companion animals), are permitted on course.
  • The service animal must wear an identification harness for the duration of the event.
  • The owner is responsible to clean up after their service animal.
  • Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

Can I change my estimated finishing time/corral colour?

By | Registration, Updates | No Comments

Here are the steps on how to update your registration:

  • Log into your Participant Dashboard (http://raceroster.com/signin)
  • Use your email associated with your Race Roster account,
  • Click on “edit registration data”
  • Update your corral as needed

The deadline for online changes is midnight on Sunday, July 10th . After that date, you will need to change your corral at the help desk at packet pickup.

What does the registration fee go towards?

By | About, Charity, Registration | No Comments

The cost of the registration fee supports the staging of the event, including, but not limited to, the souvenir shirt, finisher medal, personalized bib, food and beverages before, during, and after the event, an official time run on a measured, certified, and secure course, a post-race experience, and more.

The fuller explanation is that we (Canada Running Series) take on all the responsibility and all the risk of the event. If at the end day when everything is paid for, there is a profit, that modest profit goes to CRS. And if there is a loss, that falls on us too. This way, our charities have a wonderful run experience for their community without the work, liability and risk. And this enables them to devote 100% of their time to fundraising, receive 100% of all donations, and have no fear of loss. We do not charge the charities a penny for providing the event and the fundraising opportunity. Hope that answers your question

How can I update my privacy settings?

By | Awards & Results, Registration | No Comments

Can you remove my results from sports stats?

If you would like your name removed from the results, please contact Sportstats at privacy@sportstats.ca or here https://www.sportstats.ca/about/contact.xhtml?category=Corrections.

I do not want to be listed on the participant list

If you would like your name removed from the participant list, please contact send an email to info@canadarunningseries.com

Where can I find my bib number?

By | Packet Pickup, Registration | No Comments

Where can I find my bib number?

Bib Number and Corral colour will be provided to you in our pre-event e-mail.

If you registered multiple participants with one email account, then you will only receive an email for one participant.

Once bib numbers are assigned you will be able to find them here.

Can I have a custom bib number?

Bib numbers are assigned automatically, and we are not able to accommodate custom numbers.

 

Can I transfer my entry to another person?

By | Registration, Updates | No Comments

Yes, you can transfer your entry to another person.

Here are the instructions:

  • You must be logged in to your Race Roster account.
  • You can find the login option at the top right of the registration form.
  • Select the ‘Transfer’ tab on the left side of the registration form.
  • Now select the button called ‘Transfer to a new participant’.
  • Follow the next steps to complete the participant transfer.

All transfers must be completed online.