When should I expect to receive my iTab?

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What is an iTAB?

An iTaB is an engraved piece which personalizes your fantastic finisher medal. It is available in a self-adhesive style which fits neatly into the recess on the reverse side of your medal.

If I did not order an iTAB when I first registered, can I still order one?

To purchase your very own iTab, after the event, click https://www.itab.us.com/product/edmonton10k/

When should I expect to receive my iTAB?

If you have ordered your iTAB in registration, about 7-10 working days after the event, you will receive your personalised iTAB directly to the postal address given in your registration. If you do not receive your pre-purchased iTAB within this time, then please contact iTAB directly, https://www.itab.us.com/contact/

Delivery times

To keep costs down, all iTABs are dispatched using the standard country postal services.

For delivery outside Europe: iTABs are typically delivered within 5-7 working days but please allow up to 14 working days.

For delivery within Europe: iTABs are typically delivered within 3-5 working days but please allow up to 10 working days.

Please note: multiple iTABs on a single order may be shipped separately.Thank you for your patience.

When I ran my garmin/GPS had a different distance that the official distance markers. Why is this?

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It’s due to the tall downtown buildings and GPS has difficulty tracking exactly where you are.

This is a very common problem with GPS devices being used in large cities and is called multi-path interference. Multi-path interference is when the device does not have a clear shot or line of sight at the sky. In areas where there are many tall buildings, the source signal of the GPS device can split into more than one signal, causing incorrect readings.

How can I update my privacy settings?

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Can you remove my results from sports stats?

If you would like your name removed from the results, please contact Sportstats at privacy@sportstats.ca or here https://www.sportstats.ca/about/contact.xhtml?category=Corrections.

I do not want to be listed on the participant list

If you would like your name removed from the participant list, please contact send an email to info@canadarunningseries.com