May 13 2024
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Can I Switch into or out of a Green Bib Registration?

By | Registration, Registration, Results & Swag, Results & Swag | No Comments
The Green Bib is a new program, and we understand that participants may have made a mistake in their registration. We encourage all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you would like to switch into the Green Bib registration, please email us at info@canadarunningseries.com and tell us which sustainability charity (Trees for Life or Trans Canada Trail) you’d like your donation to go towards.
If you would like to switch out of the Green Bib so you receive a shirt and medal, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Nov 16 2023
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What is the Green Bib Program?

By | Registration, Registration | No Comments
The Green Bib Program gives participants with the choice about whether to receive a race shirt as part of their race day experience. If a participant chooses the Green Bib option, a donation will be made to a featured event charity in lieu of a race shirt. On race day, they will be wearing a green bib to indicate this choice.
At Canada Running Series, we’re always looking for ways to reduce our environmental impact, and we want to provide our participants with that same ability. By offering the green bib as a registration option, we allow our participants to be in choice about what they receive as part of their race experience.
Nov 23 2022
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What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Jun 21 2021
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Can I change the shirt size I initially requested? How do I change my shirt size?

By | Registration, Results & Swag | No Comments
You are able to change your shirt size online before the deadline of September 2nd
How to Change your Shirt Size
1. Login to your Race Roster Participant Dashboard
2. Confirm that you’re managing the correct event registration. To switch the event, click the <- All events button and select the appropriate event.
3. Click the Edit registration button.
4. You will then be taken to the Edit registration details page where you can make any updates to your registration. Each part of your registration is broken up into respective fields.
5. Once you have made the appropriate edits, click the green Save button to complete the process.
May 10 2021
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Where can I find the deferral code I received for the 2020 race cancellation?

By | Registration | No Comments

Find your credit code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Under Armour Eastside 10K and then find the code under the “Additional Details” portion of your registration.

If you’re having trouble, search your inbox for the original email you received on July 16, 2020 , Subject line: “Save This Email: Under Armour Eastside 10K Deferral Code”

Feb 23 2020
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What happens if the event sells out?

By | Registration | No Comments

Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our virtual events. You can find our events here: www.canadarunningseries.com