What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

What is a Virtual Race?

By | Other | No Comments

A virtual race allows our runners to run or walk their race anywhere, and any time within the virtual race period. The virtual race period for the Under Armour Eastside 10K is September 1-30. The online results platform allows runners to upload their time and see their results compared to other runners. Race kits will be mailed to all Virtual participants.

Can someone else pick up my race kit on my behalf?

By | Race Kit Pickup, Results & Swag | No Comments

Participants registered in a virtual-only event will have their race kits shipped to them.

If you are registered for an in-person or hybrid event, someone else can pickup a race kit on a participants behalf. The person picking up the race kit must have a copy of the participants confirmation email or written authorization from the participant via email, text or direct message stating that they have permission to pick up the kit.