Dec 05 2022
0

How do I submit a refund protection claim?

By | Enhanced Refund Protection | No Comments
If you purchased Race Roster Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can also review the Enhanced Protection’s terms and conditions to see if you’re eligible for a refund by clicking HERE.
For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.
If you have any refund request related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.
Dec 05 2022
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Does Race Roster’s Enhanced Refund Protection Program require proof when making a claim?

By | Enhanced Refund Protection | No Comments
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com.
Nov 23 2022
0

What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Jun 07 2022
0

How do I get to the 21K Start Line?

By | Race Day | No Comments

There are a number of options to get to the start line (E. Mall and Thunderbird Blvd) on race day:

  • Transit:
    • Regular bus service. The following bus routes service UBC in time for race start on Sunday morning, including the R4, #14, and #49 (first bus only). Use the translink trip planner for further details and best options.
    • Additional bus service: We have added three buses to the Translink schedule to help our runners get to race start: these include one #25 bus leaving King Edward and Cambie at 6:20am, and two #99 buses leaving Commercial/Broadway Stn at 6:15am and 6:30am and following the regular #99 route. These buses require the regular passenger fares. Please note, due to the closure of W. Broadway at MacDonald for Greek Day, this #99 service will reroute to W. 4th Avenue at MacDonald and will not serve regular #99 stops on W. Broadway west of MacDonald.
  • EVO – If you are already an EVO member, grab a vehicle and head up to the start line! Find out about UBC parking here: https://evo.ca/FAQ#How-does-parking-at-UBC-work
    • If you’re not yet an EVO member, sign-up today and use the code EVOXRUN for free membership and 30 free driving minutes.
  • Personal car – there are a number of parking options near the start line, the closest parkade is Thunderbird Parkade at Wesbrook Mall and Thunderbird Blvd. We offer free shuttles from the finish area back to the start line from 9:30am – 11:30am!
Apr 18 2022
0

Will there be bag check available on race day?

By | Race Day | No Comments
Yes, bag check will be available at both the 5K and 21K start lines on race day.
21K bag check will be brought to the finish line from the start line for participants. Look out for the bag check buses in the 21K finish area when you’re done your race and be sure to keep your bib, you’ll need this to pick up your gear!
5K bag check will be available at the 5K start/finish area at UBC.
Apr 13 2022
0

Will there be shuttle service for participants?

By | Race Day | No Comments
We offer a paid one-way shuttle to the 21K start line from four locations, which can be booked during or after registration through the store link.
Downtown Vancouver 6AM – Delta Hotel – on Seymour between Hastings and Pender ($15)
West Vancouver – 5:45AM – Park Royal ($15)
Kitsilano – 6:30AM – Museum of Vancouver ($10)
Burnaby/Coquitlam – 5:45AM – Lougheed Town Centre Bus Loop ($15)
Your shuttle ticket guarantees you a seat on a school bus going to the 21K start line. Shuttle buses leave promptly at the designated time, and will not wait for late passengers.
Please note this is a one-way service, there is no return service post-race, but there are nearby transit options to get you where you’re going after your race.
There is also a free shuttle back to the UBC start line for 21K participants after the race. This shuttle operates from 8:45am – 11am.