The 21K and the 5K Start Lines are located at UBC, on Marine Drive at Agronomy.
The Kids Race Start Line takes place at the Museum of Vancouver.
Detailed course maps and descriptions will be available on our website in 2025.
Yes.
Time limit to complete the 21K course is 3 hours (a pace of 8:32/km).
Time limit to complete the 5K course is 1 hour 15 minutes (a pace of 18:00/km).
There is no time limit for the Kids Race.
If you do not finish your distance within the course time limit, you will kindly be asked to move to the sidewalk and complete your distance as an informed pedestrian.
Please follow the directions of our Course Marshals to ensure you complete your distance safely.
Please be sure to also collect your medal after your race from the finish line or from the Help Desk.
Upon filing your claim HERE, you will have the ability to upload your supporting documents.
To find what supporting documents you need, please refer to the Terms and Conditions HERE.
If you have any refund request related questions, please reach out to help@protecht.com.
Refunds under this program will be paid within 30 days from the date a designated Race Roster Enhanced Refund Program accepts your claim, or from the date that proper written proof of such loss acceptable to them is approved.
If you have any refund related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.
If you purchased Race Roster Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can also review the Enhanced Protection’s terms and conditions to see if you’re eligible for a refund by clicking HERE.
For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.
If you have any refund request related questions, and/or would like an update on the status of your claim, please reach out to help@protecht.com.
No, the Enhanced Refund Protection does not transfer to the new participant. Once your registration has been transferred, you/the original insurance holder can no longer submit a claim.
Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com.
