May 13 2024
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Can I Switch into or out of a Green bib Registration?

By | Registration, Registration, Results & Swag, Results & Swag | No Comments
The Green Bib is a new program, and we understand that participants may have made a mistake in their registration. We encourge all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you would like to switch into the Green Bib registration, please email us at info@canadarunningseries.com and tell us which sustainability charity (Trees for Life or Trans Canada Trail) you’d like your donation to go towards.
If you would like to switch out of the Green Bib so you receive a shirt and medal, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Nov 16 2023
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What is the Green Bib Program?

By | Registration, Registration | No Comments
The Green Bib Program gives participants with the choice about whether to receive a race shirt and medal as part of their race day experience. If a participant chooses the Green Bib option, a donation will be made to the featured event charity in lieu of a race shirt.
At Canada Running Series, we’re always looking for ways to reduce our environmental impact, and we want to provide our participants with that same ability. By offering the green bib as a registration option, we allow our participants to be in choice about what they receive as part of their race experience.
Nov 23 2022
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What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Mar 18 2022
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What happens if the event sells out?

By | Registration | No Comments

Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our races. You can find our events here: www.canadarunningseries.com

Mar 18 2022
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How do I confirm that I am registered?

By | Registration | No Comments

You would have received a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please check your junk mail or promotions folder in your inbox first. If you cannot see the email, follow the steps below:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records

If you are having trouble, please email us at info@canadarunningseries.com

Mar 17 2022
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Can I transfer distances?

By | Registration, Registration | No Comments
Participants can transfer between sub-events until June 1st at 11:59pm through the Race Roster platform.
*Please note that there is only one transfer available per registration, and transfers into a sold out sub-event are not permitted.
To transfer your distance, visit the Event Page and click the ‘Transfer’ button on the left hand menu.
There is a $10 administrative fee to transfer between events, plus any additional registration fee difference between events.
Note that all transfers into/between the In-Person events are no longer permitted.
If you would like to transfer your distance or your In-Person registration to virtual, you must do so at the Help Desk at the Under Armour Brand House store during Race Kit Pickup Hours.
Mar 17 2022
0

If I want to cancel my registration, what are my options?

By | Registration, Registration | No Comments
Race entries are non-refundable and non-deferrable, as noted in the waiver you accepted during registration.
If you purchased the Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
You also have the option to transfer your registration to another participant or another sub-event prior to the transfer deadline of June 1st.
Transfer to another participant
Transfer to another sub-event
You do not need to email us if you are transferring your registration, you will just need to follow the instructions linked above.