Mar 17 2022
0

Can I participate with a service animal?

By | Accessibility | No Comments

Service Animal Policy
Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.
– Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
– The service animal must wear an identification harness for the duration of the event.
– The owner is responsible to clean up after their service animal.
– Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

Mar 17 2022
0

Can I participate with a support person?

By | Accessibility | No Comments
Yes! The participant will register using the online registration system.
Please contact info@canadarunningseries.com to provide your support person’s name and contact information by June 1st, 2025 at 11:59 p.m.
Your guide has 2 options:
1. The guide can participate in the event at no cost. They will need to complete the event waiver and wear two “GUIDE” bibs, one on their front, and one on their back.
2. The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher’s medal. They will need to wear the event “GUIDE” bib on their back.
When the participant picks up their race kit, they will receive the additional “GUIDE” bib(s).
If you have any questions about the information above, please contact info@canadarunningseries.com.
If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at info@canadarunningseries.com
Mar 17 2022
0

If I want to cancel my registration, what are my options?

By | Registration, Registration | No Comments
Race entries are non-refundable and non-deferrable, as noted in the waiver you accepted during registration.
If you purchased the Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
You also have the option to transfer your registration to another participant or another sub-event prior to the transfer deadline of June 1st.
Transfer to another participant
Transfer to another sub-event
You do not need to email us if you are transferring your registration, you will just need to follow the instructions linked above.
Mar 17 2022
0

If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?

By | Registration | No Comments
Entry fees are non-refundable and non-transferable. That means that once the money is received and accepted, participants will not receive a refund and will not be able to defer their entry to another year.
We ask that anyone experiencing symptoms of COVID-19 on race day stay at home.
If you would like to receive your race kit, please have a friend or family member pick it up on your behalf. They must have your original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states you allow them to pick up your race kit on your behalf. Race kits will not shipped or available for pickup after the race.