Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com.
Race Roster’s Enhanced Refund Protection Program is third-party insurance that covers athletes for reasons such as injury, sickness, and a litany of other covered situations.
To view the Protection Program’s terms and conditions, please click HERE.
For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.
Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.
We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.
Yes! In addition to water stations in Race Central in Lot 852 & the Finish Line, there will be water stations setup at the 3K & 6.5K marks.
Recreational, push rim & motorized wheelchairs (with a speed limit of no more than 5 km/hour) are allowed on course.
Race Kit Pick Location
The Under Armour Brand House in the Toronto Eaton Centre
All participants in the In-Person event must pick up their Race Kit at Race Kit Pickup.
Race Kit Pick Schedule
Tuesday, June 10th – Friday, June 13th 2025
Hours: 10:00am – 8:00pm
There is no race day pickup.
Picking up for a Friend?
Please bring either their original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states they allow you to pick up their race kit on their behalf.
Bag Check will be open from 6:30 am-10:30 am on Race Day.
Strollers will be permitted for the In-Person 10K event and the Kids Race distances. Please note that the person in the stroller will not get a medal.
The finish line is located on Lake Shore Boulevard West, west of Newfoundland Road. Please note that the course is subject to change.
