How do I redeem my complimentary entry to the Toronto Zoo that I received with my 2020 Oasis ZooRun and/or 2021 Paws for the Polar Bear Cause registration?

By | Other, Virtual | No Comments

To use your pass, simply bring your admission voucher to any available ticket booth at the Toronto Zoo and you will be granted admission.

You do not need to pre-book a time slot. Current admission information can be found here.

Your admission voucher is valid until Dec. 31, 2021.

Please note that the cost of parking is not included with your complimentary admission.

Can I change distances?

By | Registration, Virtual | No Comments

Yes. Race distance changes can be made up to August 18th, subject to availability in the event.

If you want to transfer to a distance that is the same price: please email and we can make that change for you.

If you want to transfer to a distance that is greater in price, you will have to pay the cost difference, plus a $1.95 Race Roster administrative fee. Please note that you will not receive a partial refund if you transfer into a distance that is less than the original registration.

To transfer to a distance that is greater in price:
– You must be logged into your Race Roster account.
– You can find the login option at the top right of the registration form.
– Select the ‘Transfer’ tab on the left side of the registration form.
– Select the button called ‘Transfer to a new sub-event’.
– Follow the next steps to complete the distance transfer.

How do I input my results?

By | Results & Swag, Virtual | No Comments

You can input your results from September 1 to 30 by following these steps:

  1. Go to the Race Roster Results Platform 
  2. From the results page, click the Submit a Virtual Result button
  3. In order to submit a virtual result, you will have to confirm your registration. To do so, enter your last name and confirmation number OR sign in to your Race Roster account.
  4. Once your registration is confirmed, you will be prompted to enter your results and the results of anyone else that was included in your registration. You can come back at any time within the Virtual Race period to post additional results.
  5. After your results are submitted, you can click on your name to view your results details and custom branded Finisher Certificate.

If I deferred my 2020 entry, am I automatically registered for 2021 or do I have to register again?

By | Registration, Virtual | No Comments

To participate in the 2021 event, you will need to complete the current registration form and enter your deferral code in the Promo Code section.

Find your deferral code by going to and use the dropdown at the top to search past events. Choose the Oasis ZooRun Virtual Race 2020 and then find the code under the “Additional Details” portion of your registration.

What happens if the event sells out?

By | Registration, Virtual | No Comments

Unfortunately there is limited space in this virtual event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our virtual events. You can find our events here:

Can I change the shirt size I initially requested?

By | Registration, Virtual | No Comments

You can change your shirt size online before the deadline of Wednesday, August 18th (based on shirt size availability).

How to change your shirt size:
1. Log in to your Race Roster participant dashboard.
2. Confirm that you’re managing the correct registration. To switch the event and manage a different registration click the <- All events button and select the appropriate event.
3. Click the Edit registration button.
4. You will then be taken to the Edit registration details page where you can make updates to your registration. Each part of your registration is broken up into respective fields.
5. Once you have made the appropriate edits, click the green Save button to complete the process.

The shirt size I requested does not fit, can I exchange it?
If your race shirt doesn’t fit, you will be able to exchange it after the Virtual Race period by emailing based on shirt size availability.

What is the design of the shirt?
Participant Shirt Design

How do the shirts fit?
Shirt Measurements