How can I update my privacy settings?

By | Registration, Updates | No Comments

Can you remove my results from sports stats?

If you would like your name removed from the results, please contact Sportstats at privacy@sportstats.ca or here https://www.sportstats.ca/about/contact.xhtml?category=Corrections.

I do not want to be listed on the participant list

If you would like your name removed from the participant list, please contact send an email to info@canadarunningseries.com

Can I cancel my registration?

By | Registration, Updates | No Comments

Can I get a refund?

Entry fees will not be refunded or reimbursed.

It is the responsibility of the entrant to pick up their race kit from registration.

Race kits will not be mailed prior to or after the event. T-shirts are available on a first-come, first-served basis and may not be available after the event has taken place.

Can I cancel due to injury or unforeseen circumstances?

You can elect to cancel your entry and receive a code good for 50% off the next year’s Oasis Zoo Run event. The code will be issued to you once online registration opens for the next year and cannot be deferred a second time.

Please e-mail info@canadarunningseries.com with your request for the 50% off deferral code.

Those who opted to cancel their entry should note:

  • Registration fees are nonrefundable
  • You will not be assigned a bib number for the event
  • You will not receive a participant packet, bag or running shirt for the event

Deadline for changes is midnight Friday, September 13th.

Can I defer my entry to next year?

Race entries cannot be deferred to next year.

You can elect to cancel your entry and receive a code good for 50% off the next year’s Oasis Zoo Run event. The code will be issued to you once online registration opens for the next year and cannot be deferred a second time.

Please e-mail info@canadarunningseries.com with your request for the 50% off deferral code.

Those who opted to cancel their entry should note:

  • Registration fees are nonrefundable
  • You will not be assigned a bib number for the event
  • You will not receive a participant packet, bag or running shirt for the event

Deadline for changes is midnight Friday, September 13th

When should I expect to receive my iTab?

By | Cub Run, Registration, Swag | No Comments

What is an iTAB?

An iTaB is an engraved piece which personalizes your fantastic finisher medal. It is available in a self-adhesive style which fits neatly into the recess on the reverse side of your medal.

If I did not order an iTAB when I first registered, can I still order one?

To purchase your very own iTab, after the event, click https://www.itab.us.com/product/oasis/

When should I expect to receive my iTAB?

If you have ordered your iTAB in registration, about 7-10 working days after the event, you will receive your personalised iTAB directly to the postal address given in your registration. If you do not receive your pre-purchased iTAB within this time, then please contact iTAB directly, https://www.itab.us.com/contact/

Delivery times

To keep costs down, all iTABs are dispatched using the standard country postal services.

For delivery outside Europe: iTABs are typically delivered within 5-7 working days but please allow up to 14 working days.

For delivery within Europe: iTABs are typically delivered within 3-5 working days but please allow up to 10 working days.

Please note: multiple iTABs on a single order may be shipped separately.Thank you for your patience.

Can I order an iTab for a Cub run participant?
No, the Cub Run event is NOT a timed event.

Can I change my shirt size/estimated finishing time/corral colour?

By | Registration, Updates | No Comments

Updating your registration:

  • Log into your Participant Dashboard (http://raceroster.com/signin)
  • Use your email associated with your Race Roster account,
  • Select ‘Yes, I have a Password’ and enter your password
  • Click on “edit registration data”
  • Update your shirt size or corral as needed.

From your Participant Dashboard, you can:

  • Access details for your upcoming events (use white box in top bar to select the right event)
  • Search for other events to sign up for
  • View all your transaction details and receipts
  • Manage your pending transfer requests

Deadline for online changes is midnight Friday, September 13th, 2019.

At that time, the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information.

Any changes after the Friday, September 13th, 2019 date must be made at Packet Pickup or on race morning at the Help Desk.

Shirt exchanges can be done after the races until noon. Please visit the Help Desk, located outside the Zoo main entrance.

If you have any issues, please email info@canadarunningseries.com with your new shirt size or estimated finishing time/corral colour. Our Support Team will respond once the change has been completed

I did not receive the registration confirmation – what should I do?

By | Registration, Updates | No Comments

When will I receive the registration confirmation?

You will receive a confirmation email as soon as your registration is confirmed.

If you did not receive a confirmation please follow these steps

  • Sign In to your Participant Dashboard 
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

I did not receive the registration confirmation – what should I do?

You can find your registration confirmation by logging into your Race Roster account.

  • Sign In to your Participant Dashboard
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

Can you confirm that I am registered?

You can confirm your registration here:

CONFIRM YOUR REGISTRATION

NOTE: please enter only your First and Last Name OR email and click the search icon
If your information populates below you are successfully registered for the event.

Can I get a copy of my confirmation?

You can find your registration confirmation by logging into your Race Roster account.

  • Sign In to your Participant Dashboard
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

Where can I find my bib number?

By | Packet Pickup, Registration | No Comments

When do I get my bib number?

Bib number and corral colour will be provided to you in our last minute information e-mail on Tuesday, September 17th, 2019.

If you registered multiple participants with one email account, then you will only receive an email for one participant.

Once the bib numbers are assigned, you will be able to find them here.

Can I have a custom bib number?

Bib numbers are assigned automatically, and we are not able to accommodate custom numbers.

How do I get my first name to be printed on my bib?

If you have registered before the before midnight Friday, September 13th, 2019  deadline your first name will automatically be printed on your bib.

I did not receive a bib number, how can I pick up my race kit?

You will be able to look up your bib number at packet pickup.

If you registered after the Friday, September 13th, 2019 deadline you will need to have your bib number assigned at the help desk at Packet Pickup.