No, the Enhanced Refund Protection does not transfer to the new participant. Once your registration has been transferred, you/the original insurance holder can no longer submit a claim.
Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com.
Race Roster’s Enhanced Refund Protection Program is third-party insurance that covers athletes for reasons such as injury, sickness, and a litany of other covered situations.
To view the Protection Program’s terms and conditions, please click HERE.
For additional information on the Race Roster Enhanced Refund Protection Program, click HERE.
Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.
We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.
Thursday, September 12th – Friday, September 13th, 2024 at the The BlackToe Running Midtown location, 2488 Yonge St, Toronto. Open 11:00am – 7:00pm.
*Note that a friend or family member can pick up on your behalf provided they have your original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states you allow them to pick up your race kit on your behalf.
Thursday, September 12th – Friday, September 13th, 2024 at the The BlackToe Running Midtown location, 2488 Yonge St, Toronto. Open 11:00am – 7:00pm.
*Note that a friend or family member can pick up on your behalf provided they have your original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states you allow them to pick up your race kit on your behalf.
Donations of $20 or more made to the Toronto Zoo Wildlife Conservancy are eligible for a tax receipt. These will be issued electronically immediately.
We will be sending out the iTab Medal Ribbon Hanger recognizing you as an age category winner up to 1 month following race day. If you have any questions, please contact awards@canadarunningseries.com
