Yes, it can be used for any Oasis ZooRun in-person or virtual event up to and including 2023.
Yes! Your Oasis ZooRun Deferral Credit can be used for any Oasis ZooRun event, virtual or in-person, in 2021, 2022, or 2023.
Shipping is included in the cost of all virtual registrations and your Race Kit will be shipped to the address entered at point of registration.
If you are participating in the Red Panda Rally, your virtual items will be included in your Race Kit that you will pick up at Race Kit Pickup.
If you are not on pace to finish your distance within the course time limit, you will kindly be asked to short turn and will not be able to complete the full distance.
Please follow the directions of our Course Marshals to ensure you complete the event safely.
For further information regarding what RegShield covers and what documents they require, please click here.
Coverage is not provided if a customer voluntarily decides not to attend an event, registration, or booking. For information about the Covid-19 and Pandemic related issues, please visit https://www.fanshield.com/coronavirus.
It may take to 10 days to receive your policy payout depending upon the method of payment chosen in HyperWallet.
If you do not see your payment in your account after this time, please reach out to RegShield directly: help@fanshield.com
The best place to get assistance with your claim is to contact RegShield’s Claims team directly. You can reach them by replying to the last email they had sent you, or you can give their claims team a call at 1-844-849-4827 (Please press Option 1 at the call menu to reach the claims team), and one of their agents will be able to assist you.
You will need to file the claim directly with RegShield by going here and completing the validation and claim form online.
You can find a list of the necessary documentation here.
If you properly complete the claim and provide the required documentation, the average turnaround is less than 2 business days to payment completion.
No, you can only submit a claim for active registrations.
