Does Race Roster’s Enhanced Refund Protection Program require proof when making a claim?

By | Enhanced Refund Protection | No Comments
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com

What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

What is your Equity, Access and Inclusion Policy?

By | Accessibility | No Comments

Equity, Access and Inclusion Policy
Organizers of the Canada Running Series strive to create safe and welcoming events
for all interested participants, including accommodations and assistance to address
any potential participation barriers.

Declaration of Inclusion
On behalf of the Canada Running Series, the organizers hereby declare an invitation
to participate in the event to all interested and willing parties. We hereby declare our
intention to create an event that adheres to principles of social equity and inclusion
and is open, welcoming, safe, and accessible.

Statement of Accessibility
In accordance with the Accessibility for Ontarians with Disabilities Act, Canada
Running Series has established a process for accessibility inquiries pertaining to each
of the events. Canada Running Series is committed to access for all participants and
spectators involved with the events.

Requests and Feedback Mechanisms
To ensure proper communication and to optimize organizer’s ability to best meet
accommodation requests, requests must be received to Canada Running Series 1
month prior to the event date. All requests for accommodations will be acknowledged within 72 hours.

Can I transfer my registration to another participant?

By | Registration | No Comments
Participants can transfer their registration to someone else online until March 23rd at 11:59pm. After this time, all transfers must be made in-person at Race Kit Pickup.
How to transfer:
1. The original participant sends the new participant their bib number and written permission to pick up the bib and transfer the registration
2. The new participant will go to Race Kit Pickup and pick up the race kit, including participant shirt
3. The new participant will take this race kit to the Help Desk at Race Kit Pickup to transfer the registration. Please Note it is a $10 fee for all participant transfers. Once the new participant completes registrations, paying the registration fee and transfer fee, the original participant will be refunded automatically. No transfer of funds is required to be made outside of Race Roster.
*Please note that each registration is restricted to one Transfer only.
*Only transfers executed through the official race registration platform, Race Roster, will be accepted. Canada Running Series and the Beneva Spring Run-Off are not responsible for transfer arrangements made outside of Race Roster. Illegitimate registrations will not be recognized by the event.