Where can I participate in the Virtual Race?

By | Virtual Race Period | No Comments

Wherever you are! The joy of a Virtual Race is that you can start right outside your front door. In order to avoid crowds and to adhere to social distancing we urge that you not follow the original route. Please follow the guidelines outlined by your local government regarding recreating outdoors to ensure you are keeping yourself and your community safe. Follow normal street lights and traffic regulations like any typical solo training that you do.

Can I participate with a Support Person?

By | Virtual, Virtual Race Period | No Comments

Virtual:

We want you to move and stay active in any way you feel comfortable and that you can guarantee your safety. Please make sure you observe the proper road safety measures, obey traffic signals and participate at a level and speed that is suitable for your training.

Please note, only those registered individuals will receive a race kit.

In-Person:

Yes! The participant will register using the online registration system.
Please contact info@canadarunningseries.com to provide your support person’s name and contact information by March 25th, 2024 at 11:59 p.m.

Your guide has 2 options:
1. The guide can participate in the event at no cost. They will need to complete the event waiver and wear two “GUIDE” bibs, one on their front, and one on their back.
2. The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher’s medal. They will need to wear the event “GUIDE” bib on their back.
When the participant picks up their race kit, they will receive the additional “GUIDE” bib(s).

If you have any questions about the information above, please contact info@canadarunningseries.com.

If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at info@canadarunningseries.com

Can I participate with a support animal?

By | Accessibility, Virtual, Virtual Race Period | No Comments

Service Animal Policy
Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.
– Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
– The service animal must wear an identification harness for the duration of the event.
– The owner is responsible to clean up after their service animal.
– Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

What happens if the event sells out?

By | Registration | No Comments

Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our virtual events. You can find our events here: www.canadarunningseries.com

What does the registration fee go towards?

By | Registration | No Comments

The cost of the registration fee supports the virtual experience from start to finish, including, but not limited to: an exclusive participant shirt, a finisher medal, digital finisher bib & certificate, partner swag, a seamless experience from registration to race day, access to our online community, and more.

Can I change the shirt size I initially requested? How do I change my shirt size?

By | Results & Swag, Results and Swag | No Comments

Can I change the shirt size I initially requested?

You are able to change your shirt size online before the deadline of Sunday, March 24th at 11:59pm, subject to availability. After the deadline date, any further changes for in-person participants need to be made at Race Kit Pickup when you pickup your race kit.

Virtual participants have until Mar. 24th at 11:59pm as well, subject to availability.

How to Change your Shirt Size

1. Login to your Race Roster Participant Dashboard

2. Confirm that you’re managing the correct registration (Spring Run-Off 2024). To switch the event and manage a different registration click the <- All events button and select the appropriate event.

3. Click the Edit registration button.

4. You will then be taken to the Edit registration details page where you can make any updates to your registration. Each part of your registration is broken up into respective fields.

5. Once you have made the appropriate edits, click the green Save button to complete the process.