May 13 2024
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Can I Switch into or out of a Green Bib Registration?

By | Registration, Registration, Results & Swag, Results and Swag | No Comments
The Green Bib is a new program, and we understand that participants may have made a mistake in their registration. We encourge all participants to closely consider their registration options to ensure they’re choosing their preferred option.
If you would like to switch into the Green Bib registration, please email us at info@canadarunningseries.com and tell us which sustainability charity (Trees for Life or Trans Canada Trail) you’d like your donation to go towards.
If you would like to switch out of the Green Bib so you receive a shirt and medal, please email us at info@canadarunningseries.com and confirm your shirt size and gender so we can make the switch for you.
Please note, all switches are subject to space availability, and changes may not be able to be made based on sell-outs or short time frame leading into race day.
Nov 23 2022
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What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Jan 12 2022
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Can someone else pick up my race kit on my behalf?

By | Results and Swag | No Comments
Participants registered in a virtual-only event will have their race kits shipped to them. Pickup is not available for virtual events.
If you are registered for an in-person event, someone else can pickup a race kit on a participant’s behalf. The person picking up the kit must have a copy of the participant’s confirmation email or written authorization from the participant via email, text or direct message stating that they have permission to pick up the kit.
Jun 03 2021
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What happens if the event sells out?

By | Registration | No Comments

Unfortunately there is limited space in this event, and once we are sold out, we are unable to open more spaces. We do not maintain a waitlist for our events. We hope you will join us for another of our races. You can find our events here: www.canadarunningseries.com

Apr 12 2021
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Where can I find the CRS credit code I received for the 2020 race cancellation?

By | Registration | No Comments

Find your credit code by going to https://raceroster.com/dashboard/participants and use the dropdown at the top to search past events. Choose the 2020 Scotiabank Vancouver Half Marathon and then find the code under the “Additional Details” portion of their registration.

You can also search your email for an email from Canada Running Series with “CRS Race Credit” in the subject line.