Jan 12 2022
0

Can someone else pick up my race kit on my behalf?

By | Results and Swag | No Comments
Participants registered in a virtual-only event will have their race kits shipped to them. Pickup is not available for virtual events.
If you are registered for an in-person event, someone else can pickup a race kit on a participant’s behalf. The person picking up the kit must have a copy of the participant’s confirmation email or written authorization from the participant via email, text or direct message stating that they have permission to pick up the kit.
Jan 07 2022
0

What does the registration fee go towards in a virtual event?

By | General | No Comments

The cost of the registration fee supports the staging of the event, including, but not limited to, the souvenir shirt, finisher medal, personalized bib, food and beverages before, during, and after the event, an official time run on a measured, certified, and secure course, a post-race experience, and more.

The fuller explanation is that we (Canada Running Series) take on all the responsibility and all the risk of the event. If at the end day when everything is paid for, there is a profit, that modest profit goes to CRS. And if there is a loss, that falls on us too. This way, our charities have a wonderful run experience for their community without the work, liability and risk. And this enables them to devote 100% of their time to fundraising, receive 100% of all donations, and have no fear of loss. We do not charge the charities a penny for providing the event and the fundraising opportunity.

Jan 07 2022
0

If I want to cancel my registration, what are my options?

By | Registration | No Comments
When you register, you will have the option to purchase Enhanced Refund Protection for a small fee. This policy will cover you and allow you to cancel your registration if you are unable to make it to the race due to illness and various other reasons. Like all insurance policies there are exclusions so please read the fine print. The insurance does not cover your entry fee if we are forced to cancel the event because of the pandemic or other extenuating circumstances.
If you purchased the Enhanced Refund Protection during registration and are looking for a refund, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund.
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
We ask that anyone experiencing symptoms of COVID-19 on race day stay at home.