Feb 03 2020
0

Can I participate with my support animal?

By | About, Virtual Race | No Comments
Service Animal Policy
Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.
– Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
– The service animal must wear an identification harness for the duration of the event.
– The owner is responsible to clean up after their service animal.
– Race officials have the right to refuse participation if the service animal poses a safety concern.
Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.
References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code
Feb 03 2020
0

Can participants transfer between distances or virtual and in-person events?

By | Registration, Registration | No Comments
Yes, transfers to another sub-event (distance) may be available, based on course restrictions. Transfers into a sold out sub-event (distance) will not be available.
*Please note that there is only one transfer available per registration, and transfers into a sold out distance are not possible.
To transfer your distance, visit our transfer page HERE.
There is a $10 transfer fee to transfer between events, plus any additional registration fee differences between events. When the transfer is complete, the previous registrant will be refunded and the new registrant will be charged. Distance transfers are subject to all fee increases as a result of the distance change.
Any transfer requests after June 17th must be completed in-person at race kit pickup. Dates and time can be found on the website here: https://canadarunningseries.com/vancouver-half-marathon/event-info/#race-kit-pickup
Feb 03 2020
0

How do I confirm that I am registered?

By | Registration | No Comments

You would have received a confirmation email as soon as your registration is confirmed. If you did not receive a confirmation please check your junk mail or promotions folder in your inbox first. If you cannot see the email, follow the steps below:

– Sign in to your Participant Dashboard.
– Click the confirmation number listed beside your virtual event distance
– Your registration confirmation details will pop up in a new window. You can select to print this receipt for your records

If you are having trouble, please email us at crswest@canadarunningseries.com

Feb 03 2020
0

Can I change the shirt size I initially requested? How do I change my shirt size?

By | Results & Swag | No Comments
You are able to change your shirt size, based on availability, online before the deadline of June 1st, 2025 at 11:59 pm PST.
How to Change your Shirt Size
1. Login to your Race Roster Participant Dashboard
2. Confirm that you’re managing the correct race registration (2025 Vancouver Half Marathon). To switch the event and manage a different race registration click the <- All events button and select the appropriate event.
3. Click the Edit registration button.
4. You will then be taken to the Edit registration details page where you can make any updates to your registration. Each part of your registration is broken up into respective fields.
5. Once you have made the appropriate edits, click the green Save button to complete the process.
Any shirt change requests after June 1st should be directed to crswest@canadarunningseries.com