No, the Enhanced Refund Protection does not transfer to the new participant. Once your registration has been transferred, you/the original insurance holder can no longer submit a claim.
Yes, written notice of refund request must be given by the insurance holder, or someone acting on the holder’s behalf to an Enhanced Refund Protection Program representative within 30 days after a refund reason first begins or within 30 days of the event date, whichever comes first.
Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.
We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.
© 2024 Canada Running Series.
