Feb 21 2020
0

Where can I find my bib number?

By | Packet Pickup, Registration | No Comments

Where can I find my bib number?

Bib Number and Corral colour will be provided to you in our pre-event e-mail.

If you registered multiple participants with one email account, then you will only receive an email for one participant.

Once bib numbers are assigned you will be able to find them here.

Can I have a custom bib number?

Bib numbers are assigned automatically, and we are not able to accommodate custom numbers.

 

Feb 21 2020
0

Can I transfer my entry to another person?

By | Registration, Updates | No Comments

Yes, you can transfer your entry to another person.

Here are the instructions:

  • You must be logged in to your Race Roster account.
  • You can find the login option at the top right of the registration form.
  • Select the ‘Transfer’ tab on the left side of the registration form.
  • Now select the button called ‘Transfer to a new participant’.
  • Follow the next steps to complete the participant transfer.

All transfers must be completed online.

Feb 21 2020
0

Can I get a refund?

By | Registration, Updates | No Comments

Entries are non-refundable.

It is the responsibility of the entrant to pick up their race kit from registration. Race kits will not be mailed prior to or after the event.

If you are looking to recoup the costs, you are able to transfer your registration to another participant.
Here are the instructions:
  • You must be logged into your Race Roster account.
  • You can find the login option at the top right of the registration form.
  • Select the ‘Transfer’ tab on the left side of the registration form.
  • Now select the button called ‘Transfer to a new participant’.
  • Follow the next steps to complete the participant transfer.
  • A fee of $10.00 will be charged for participant transfers.
Feb 21 2020
0

Can I change my corral and estimated finishing time?

By | Packet Pickup, Updates | No Comments
Not a problem at all! Here are the steps on how to update your registration:
  • Log into your Participant Dashboard
  • Use your email associated with your Race Roster account,
  • Click on “edit registration data”
  • Update corral as needed

The deadline for online changes is July 10th midnight.

After the online deadline, you will need to head to help desk at packet pickup to change corrals.