FAQ

Awards

Q: Where do I pick up my award?

A: On race day, you can pick-up your age category award at the Awards tent located in the Party Site. After the event, please contact awards@canadarunningseries.com to arrange pick-up of your age category award.

Baby Strollers

Q: Where do I start the 5k if I’m participating with a Baby Stroller?

A: This is a recreational category and you will be assigned to the green corral and asked to start at the back. Please note — you will only receive 1 finisher’s medal for this category.

Q: What do I do with the “STROLLER” bib?

A: The STROLLER bib should be attached to your back so that other participants know you are pushing a stroller. The numbered bib should be attached to your front.

Baggage

Q: Where is the baggage check?

A: Click here. 

Bathrooms

Q: Where are the bathrooms?

A: Toilets are available at Complexe Aquatique (north of the Jean Drapeau metro station), at the start & finish area and at the water stations.

Bib Number

Q: Where can I find my bib number?

A: Bib and Corral Colour will be provided to you in our last minute information e-mail on Wednesday, April 19, 2017. Bib numbers will also be posted online with the Run Info on Tuesday, April 18, 2017.

Charity

Q: How Can I participate in the charity challenge?

A: Click here.

Confirmation Email

Q: I don’t have my confirmation email, how do I pick-up my race kit?

A: You can bring the original registration email confirmation AND/OR a piece of photo ID to packet pickup to pick-up your race kit.

Corrals

Q: How do I know which corral I should Start in?

A: All 21k and 5k participants will be organized in coloured corrals based on the expected finishing time you provided on your registration form. Your assigned corral will be indicated by a coloured stripe on your bib. On race day, enter your corral at the coloured flags that correspond to your bib.

Course

Q: 21k course map

A: Click here. 

Q: 10k course map

A: Click here. 

Q: 5k course map

A: Click here.

Driving Directions

Q: How do I get to the race?

A: Click here.

Hotel

Q: Is there an official hotel?

A: Click here.

Medals and iTab

Q: What is an iTab?

A: Click here. 

Packet Pickup

Q: When & where do I pick-up my race kit?

A: Click here.

Q: Can someone else pick-up my race kit for me?

A: A friend or family member can pick up your race kit provided they have your email confirmation AND/OR a permission letter.

Parking

Q: Where can I park and how much does it cost?

A: Click here.

Registration – Changes to your registration

Q: To change your shirt size/estimated finishing time/corral colour

A: Please email info@canadarunningseries.com with your new shirt size or estimated finishing time/corral colour. Our Support Team will respond once the change has been completed. Deadline for changes is midnight Sunday, April 9th. 

Q: To change one sub-event (distance) to another sub-event (distance)

A: You must be logged into your Race Roster Account. You can find the login option at the top right of the registration form (https://raceroster.com/events/2017/9888/banque-scotia-21k-de-montreal-2017). Select the ‘Transfer’ tab on the left side of the registration form. Now select the button called ‘Transfer to a new sub-event’. Follow the next steps to complete the distance transfer. A fee of $5.00 will be charged for sub-event transfers. Deadline for changes is midnight Sunday, April 9th. 

Q: To transfer your entry to another person

A: You must be logged into your Race Roster Account. You can find the login option at the top right of the registration form (https://raceroster.com/events/2017/9888/banque-scotia-21k-de-montreal-2017). Select the ‘Transfer’ tab on the left side of the registration form. Now select the button called ‘Transfer to a new participant’. Follow the next steps to complete the participant transfer. A fee of $5.00 will be charged for participant transfers Deadline for changes is midnight Sunday, April 9th. 

Q: Duplicate registrations

A: Please e-mail info@canadarunningseries.comto have one of your registration entries refunded and removed from the participant data. Deadline for changes is midnight Sunday, April 9th.

Q: Cancelling Due to Injury or Unforeseen Circumstances

A: Entry fees will not be refunded or reimbursed. You can elect to cancel your entry and receive a code good for 50% off the 2018 Banque Scotia Montreal event. The Code will be issued to you once online registration opens for 2018 and cannot be deferred a second time. Please e-mail info@canadarunningseries.com with your request for the 50% off deferral code. Deadline to request this is midnight Sunday, April 9th.

Q: Required Changes after the Deadline of midnight Sunday, April 9th.

A: Our bib printing process starts on Monday, April 10th. At that time the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information. Any changes after the Sunday, April 9th date must be fixed during Packet Pickup hours or on race morning at the Help Desk.

Results

Q: Where will the results be posted?

A: All results will be posted online immediately after the race.

Q: Are the results based on chip time?

A: Yes, results are based on chip time — the total time from when you cross the start line to when you cross the finish line.

Road Closures

Q: Are there any road closures in the area?

A: Information coming soon.

Souvenir Shirts

Q: Can I exchange my shirt size?

A: Yes Shirt exchanges can be done after the races until 1:30pm on the pool deck of Complexe Aquatique (Ste-Hélène Island).

Spectators

Q: Where are the best places to watch the runners?

A: Information coming soon.

Start Line

Q: Where does the 21k start?

A: The start line is located near parking lot P8 – north/west of Complexe Aquatique.

Q: Where does the 10k start? 

A: The start line is located near parking lot P8 – north/west of Complexe Aquatique.

Q: Where does the 5k start?

A: The start line is located near parking lot P8 – north/west of Complexe Aquatique.

Start Time

Q: What time do the races start?

A: 5k – Saturday April 22 – 11:00 a.m.

10k – Saturday April 22 – 9:00 a.m.

21k – Sunday April 23 – 9:00 a.m.

Q: Time limit for 21k

A: 3 hours

Q: Time limit for the 10k

A: 1 hour, 30 minutes

Q: Time limit for the 5k

A: 1 hour, 30 minutes

Volunteer

Q: Can I still volunteer?

A: Click here.

Water Stations

Q: Where are the water stations?

A: Water and Gatorade will be available on the course at the finish line.

Entry Policies

Entries are non-refundable, non-transferable

It is a Canada Running Series policy that no refund of entry fees will be issued nor will any transfer be made to other events. It is the responsibility of the entrant to pick up their packet from registration. Packets will not be mailed prior to or after the event. After the event has taken place T-shirts may not be available, and prior to the event are available on a “first-come, first-served” basis.

Accessibility Information

Service Animal Policy

Service animals are the only animals permitted on course.

Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.

  1. Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
  2. The service animal must wear an identification harness for the duration of the event.
  3. The owner is responsible to clean up after their service animal.
  4. Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least two weeks prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

Participants Requiring a Support Person

Toronto & Montreal Events

  1. The participant will register using the online registration system.
  2. Please contact info@canadarunningseries.com to provide your support person’s name and contact information.
  3. Your guide has 2 options:
    1. The guide can participate in the event at no cost.  They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
    2. The guide can pay the full registration fee.  They will receive the event shirt, bib with timing chip & finisher medal.  They will need to wear the event “GUIDE” bib on their back.
  4. When the participant picks up their race kit, they will receive the additional “GUIDE” bib.

Vancouver Events

For all Vancouver events, please email svhm@canadarunningseries.com to request registration of a support person, with the event and reason.

If you have any questions about the information above, please contact info@canadarunningseries.com.

Wheelchair Participation

Participants requiring the use of a wheelchair are encouraged to register for the following events:

  • Banque Scotia 21k de Montreal
  • Toronto Waterfront 10k
  • Scotiabank Vancouver Half-Marathon & 5k (only racing chairs permitted in the half-marathon distance — please contact race organizers)
  • Under Armour Eastside 10k
  • Scotiabank Toronto Waterfront Marathon, Half-Marathon & 5k

Due to the steep hills and narrow paths, we do not encourage participants requiring the use of a wheelchair to register for the following events:

  • Race Roster Spring Run-Off 8k & 5k
  • Oasis ZooRun 10k, 5k & Cub Run

Please note:

  • Participants will start in the last corral
  • Motorized wheelchairs are permitted in the 5k events
    • must not exceed a speed of 5km/hour
    • must not exceed 40″ length x 30″ wide
  • Handcycles are not permitted
  • Early start times will not be permitted

If you have any questions about the information above, please contact info@canadarunningseries.com.

Accessible Customer Service Feedback

If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at info@canadarunningseries.com.

Etiquette

General Etiquette

  • Check your registration information carefully; if a correction needs to be made, contact info@canadarunningseries.com at least 3 weeks prior to the event date. After this date, please see the Help Desk at packet pickup to make the correction.
  • Read the emails you have been sent from the Canada Running Series, many of your questions will be answered.
  • All participants have a collective responsibility to keep the event safe and enjoyable for everyone involved.
  • Arrive early on race day, especially if you are picking up your race package. Remember that there are thousands of people going through the same process; parking, baggage check, bathroom, etc.
  • For the safety of all participants, baby carriers, skateboards, roller blades, Kangoo Jump shoes, animals and unauthorized bicycles and wheeled devices are not permitted in any of the Canada Running Series races. You will NOT be permitted to start the race.
  • Pin your race bib on your front so it is visible for race officials and photographers.
  • Age category prizing is awarded based on Chip Time. Corral changes can be done via email to info@canadarunningseries.com at least 3 weeks prior or at the Help Desk during packet pickup or on race day.
  • Say “Thank you” to as many volunteers as possible.

Race Etiquette

  • Line up in your assigned corral based on how fast you plan to run or walk the event. Slower participants should position themselves at the back of the corral.
  • If you need to shed layers of clothing at the start of the race, tie them around your waist or put them on the side of the road where no one will trip over them. If you drop your clothing, don’t expect to get it back. We will collect all discarded clothing and donate it to charity.
  • Run or walk no more than two abreast.
  • If you are walking in a group, stay to the back of the pack and walk two abreast.
  • If you want to pass someone, say “excuse me” or “on your left” and pass on the left.
  • If you hear someone say “excuse me” or “on your left”, move to the right and allow the person to pass without blocking their effort.
  • If you need to stop for any reason (tie your shoe, stretch, etc.), put your hand up to alert those behind you and move to the side of the road.
  • Yield the right of way to all police and emergency vehicles. Yield the course to wheelchair athletes, as you can change direction or stop more quickly than they can (especially on a downhill).
  • If you are wearing headphones, please keep them at a low volume so you can hear instructions from race officials and/or emergency personnel.
  • Bodily functions are a fact of life. If you need to spit, blow your nose, etc., move to the side of the road and do it there.
  • Don’t put loose change in your jacket pocket — it is very distracting for other runners around you.

Water Station Etiquette

  • When approaching a water station, move to the side of the road, grab your fluid/nutritional needs and keep moving. There will be multiple tables so if the first table is busy KEEP MOVING.
  • Throw your used cup to the side of the road as close to the water station as possible. Drop your cup down by your waist so you don’t hit/splash another participant.
  • If you plan to stop at the water station, move past the tables and pull off to the side of the road.
  • If you see someone in distress on the course, report their bib number to the water station and let them know where you saw them (if it is serious, consider staying with the person).

Finish Line Etiquette

  • As you approach the finish line, if you are listening to something on your headphones, please turn it off so that you can hear the instructions through the finish chute.
  • Follow the instructions of the race officials in the finish chute.
  • The course and finish area are closed for registered participants only. Please DO NOT bring your friends, family and/or children through the finish chute with you.
  • Once you have crossed the finish line be considerate of those behind you and keep moving forward until you exit the finish chute.
  • Plan to meet family and friends outside the finish chute at a pre-determined location. The finish area is a very busy place, choose a specific location to meet (friends & family area, specific sponsor tent, etc.). Do NOT plan to meet them within the finish chute, you will be asked to move along.

Spectator Etiquette

  • Please be respectful of all participants and stay behind the fencing at both the start & finish areas. We appreciate that you want to be with your runner or meet them as soon as possible, however these are very busy areas which must be designated for Runners Only.
  • Completing a race of any distance is physically taxing and participants can’t predict how their body will react. Please refrain from allowing children to finish the race with the runners, for their safety and the safety of the other participants.
  • Spectators have the ability to influence the participant experience. Please keep this in mind when preparing signs and cheering words of encouragement.

Please remember that our events are staffed primarily by volunteers, but there is always a race official nearby. If you have ideas for improving an event or concerns you would like to address, share them with the race official in a positive and productive manner. Feedback is also much appreciated through our post-event surveys or by email at info@canadarunningseries.com.

Contact

CRS event:

Topic:

Name:

Your Email (required)

Phone

Comments or questions: