Aug 08 2022
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If I want to cancel my registration, what are my options?

By | Registration | No Comments
When you register, you will have the option to purchase Enhanced Refund Protection for a small fee. This policy will cover you and allow you to cancel your registration if you are unable to make it to the race due to illness and various other reasons. Like all insurance policies there are exclusions so please read the fine print. The insurance does not cover your entry fee if we are forced to cancel the event because of the pandemic or other extenuating circumstances.
If you purchased the Enhanced Refund Protection during registration and are looking for a refund, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
We ask that anyone experiencing symptoms of COVID-19 on race day stay at home.
Mar 11 2022
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Can I participate with a support person?

By | Accessibility | No Comments
Yes! The participant should register using the online registration system and specify that they will be participating with a guide.
Please contact info@canadarunningseries.com to provide your support person’s name and contact information by September 1st, 2025 at 11:59pm.
Your guide has 2 options:
1. The guide can participate in the event at no cost. They will need to complete the event waiver and wear two “GUIDE” bibs, one on their front, and one on their back.
2. The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher’s medal. They will need to wear the event “GUIDE” bib on their back.
When the participant picks up their race kit, they will receive the additional “GUIDE” bib(s).
If you have any questions about the information above, please contact info@canadarunningseries.com.
If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at info@canadarunningseries.com
Mar 03 2022
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What does the registration fee go towards?

By | General | No Comments

The cost of the registration fee supports the staging of the event, including, but not limited to, the souvenir shirt, finisher medal, personalized bib, food and beverages before, during, and after the event, an official time run on a measured, certified, and secure course, a post-race experience, and more.

The fuller explanation is that we (Canada Running Series) take on all the responsibility and all the risk of the event. If at the end day when everything is paid for, there is a profit, that modest profit goes to CRS. And if there is a loss, that falls on us too. This way, our charities have a wonderful run experience for their community without the work, liability and risk. And this enables them to devote 100% of their time to fundraising, receive 100% of all donations, and have no fear of loss. We do not charge the charities a penny for providing the event and the fundraising opportunity.

Mar 03 2022
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What is your Equity, Access and Inclusion Policy?

By | Accessibility | No Comments

Equity, Access and Inclusion Policy
Organizers of the Canada Running Series strive to create safe and welcoming events for all interested participants, including accommodations and assistance to address any potential participation barriers.

Declaration of Inclusion
On behalf of the Canada Running Series, the organizers hereby declare an invitation to participate in the event to all interested and willing parties. We hereby declare our intention to create an event that adheres to principles of social equity and inclusion
and is open, welcoming, safe, and accessible.

Statement of Accessibility
In accordance with the Accessibility for Ontarians with Disabilities Act, Canada Running Series has established a process for accessibility inquiries pertaining to each of the events. Canada Running Series is committed to access for all participants and spectators involved with the events.

Requests and Feedback Mechanisms
To ensure proper communication and to optimize organizer’s ability to best meet accommodation requests, requests must be received to Canada Running Series 1 month prior to the event date. All requests for accommodations will be acknowledged within 72 hours.

For these and any other accessibility requests, or for more information, please contact info@canadarunningseries.com.

Canada Running Series is committed to ensuring the best possible experience for all participants & spectators. Participants & spectators can submit feedback regarding
the activities and facilities at the event, including responsiveness to accessibility needs, following the link in our Post-Race email and filling out the survey.