If I want to cancel my registration, what are my options?

By | Registration | No Comments
When you register, you will have the option to purchase Enhanced Refund Protection for a small fee. This policy will cover you and allow you to cancel your registration if you are unable to make it to the race due to illness and various other reasons. Like all insurance policies there are exclusions so please read the fine print. The insurance does not cover your entry fee if we are forced to cancel the event because of the pandemic or other extenuating circumstances.
If you purchased the Enhanced Refund Protection during registration and are looking for a refund, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund.
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
We ask that anyone experiencing symptoms of COVID-19 on race day stay at home.

If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?

By | Registration | No Comments
Entry fees are non-refundable and non-deferrable. That means that once the money is received and accepted, participants will not receive a refund and will not be able to defer their entry to another year. Registrations are transferrable to another person or sub-event such as virtual.
We ask that anyone experiencing symptoms of COVID-19 on race day stay at home.
If you would like to receive your race kit, please have a friend or family member pick it up on your behalf. They must have your original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states you allow them to pick up your race kit on your behalf. Race kits will not shipped or available for pickup after the race.

How can I donate to one of the Official Charities of the Charity Challenge?

By | Charity Challenge, Charity Challenge | No Comments
Thank you for supporting one of our official charity partners. To make a donation, go to the official charity partner list HERE.
Click DONATE NOW beside the charity you would like to donate to, then follow the instructions.
To donate to a charity through a participant, click HERE, then search the participant by name, and click DONATE.
To donate to a charity through a team, click HERE, then search the team, and click DONATE.

How can I fundraise in support of one of the official charities of the Charity Challenge?

By | Charity Challenge, Charity Challenge | No Comments
If already registered:
To fundraise for one of our official charity partners, all you need to do is customize your fundraising page which was automatically created for you during registration. To do this, follow the steps outlined HERE.
Feel free to add any additional text and images for your supporters to see.
If not registered for the race:
During your race registration, under the “Team” section, select to join an existing Charity Challenge Fundraising Team OR create your own. If you create your own team, make sure to select your desired charity.
You will be registered for the race and for fundraising all in one step!

When is Race Kit Pickup?

By | Race Kit Pickup, Shipping | No Comments
All participants in the in-person race must pick up their race kit at race kit pickup location: Forerunners – Main Street (3889 Main Street, Vancouver BC)

Race Kit Pickup Hours

Wednesday, June 18 – 10am-6pm
Thursday, June 19 – 10am-7pm
Friday, June 20 – 10am-7pm
Saturday, June 21 – 10am-5pm
Race day kit pickup is not available.
Picking up for a Friend?
Please bring either their original Race Roster Registration Confirmation Email AND a text, e-mail, or hand-written note that states they allow you to pick up their race kit on their behalf.