Does Race Roster’s Enhanced Refund Protection require proof when making a claim?

By | Enhanced Refund Protection | No Comments
Yes. Every claim made to Race Roster’s Enhanced Refund Protection Program must be supported with proof of loss and proof of purchase. The required proof of loss will vary depending upon the case.
Any participant that purchased the Enhanced Refund Protection Program and would like a refund can complete the validation form and file their claim HERE.
For any additional refund related questions, please reach out to help@protecht.com.

What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Where is Race Kit Pickup for the In-Person event?

By | Race Kit Pickup | No Comments
Thursday, September 12th – Friday, September 13th, 2024 at the The BlackToe Running Midtown location, 2488 Yonge St, Toronto. Open 11:00am – 7:00pm.
*Note that a friend or family member can pick up on your behalf provided they have your original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states you allow them to pick up your race kit on your behalf.

When is Race Kit Pickup?

By | Race Kit Pickup, Results & Swag | No Comments
Thursday, September 12th – Friday, September 13th, 2024 at the The BlackToe Running Midtown location, 2488 Yonge St, Toronto. Open 11:00am – 7:00pm.
*Note that a friend or family member can pick up on your behalf provided they have your original Race Roster Registration Confirmation Email OR a text, e-mail, or hand-written note that states you allow them to pick up your race kit on your behalf.

Will there be bag check available on race day?

By | Race Day | No Comments
Yes, Bag Check will be available on race day in separate locations for the 10K and 5K.
10K participants can drop a bag at the baggage truck in the Toronto Zoo’s main parking lot until 7:40am, then it will be transported to the post-race area for pickup until 11:30am.
5K participants can drop and pickup a bag inside the Toronto Zoo Main Entrance, to the right of the carousel between 9:00am-12:00pm.