Where is the Start Line?

By | Course | No Comments

The 10K Start Line is located in parking lot 1 (main lot) of the Toronto Zoo.

The 5K Start Line is located just inside the main entrance to the Toronto Zoo, behind the Tim Horton’s.

The CubRun Start and Finish Lines will be located in the same area at the Serengeti Bush Camp.

What is your Equity, Access and Inclusion Policy?

By | Accessibility | No Comments

Equity, Access and Inclusion Policy
Organizers of the Canada Running Series strive to create safe and welcoming events
for all interested participants, including accommodations and assistance to address
any potential participation barriers.

Declaration of Inclusion
On behalf of the Canada Running Series, the organizers hereby declare an invitation
to participate in the event to all interested and willing parties. We hereby declare our
intention to create an event that adheres to principles of social equity and inclusion
and is open, welcoming, safe, and accessible.

Statement of Accessibility
In accordance with the Accessibility for Ontarians with Disabilities Act, Canada
Running Series has established a process for accessibility inquiries pertaining to each
of the events. Canada Running Series is committed to access for all participants and
spectators involved with the events.

Requests and Feedback Mechanisms
To ensure proper communication and to optimize organizer’s ability to best meet
accommodation requests, requests must be received to Canada Running Series 1
month prior to the event date. All requests for accommodations will be
acknowledged within 72 hours.

For these and any other accessibility requests, or for more information, please
contact info@canadarunningseries.com.

Canada Running Series is committed to ensuring the best possible experience for all
participants & spectators. Participants & spectators can submit feedback regarding
the activities and facilities at the event, including responsiveness to accessibility
needs, following the link in our Post-Race email and filling out the survey.

What assistive devices are allowed on course?

By | Accessibility | No Comments

Recreational, push rim & motorized wheelchairs (with a speed limit of no more than 5 km/hour) are allowed on course. Handcycles will not be permitted on course.

Please note that this course has a lot of hills, so those participating with an assistive device may require a support person.

The post-race area (Savanna Picnic Site) is a grass field with areas of uneven terrain. Your Toronto Zoo strives to provide experiences and events that are accessible to all guests. Accommodation requests by guests are welcome and we will make every effort to provide optimal support for the needs of guests with disabilities.

More information can be found here:
https://www.torontozoo.com/tz/accessibility

https://www.torontozoo.com/tz/disability

Will strollers be allowed for the 2024 In-Person events?

By | Accessibility | No Comments

Strollers will be permitted for the In-Person 5K and the CubRun distances. For the In-Person 5K the individual in the stroller will not get a medal. Please note that anyone participating with a stroller will need to pay admission for the individual in the stroller to enter the Zoo. There will be a 50% discount for the individual in the stroller.

If I want to cancel my registration, what are my options?

By | Registration | No Comments
Race entries are non-refundable and non-deferrable, as noted in the waiver you accepted during registration.
If you purchased the Enhanced Refund Protection during registration, you can file your claim here: https://requestmyrefund.com/enhancedrefundprogram/refund
You can review the terms and conditions in your original confirmation email to see if you are eligible for a refund.
You also have the option to transfer your registration to another participant or another sub-event prior to the transfer deadline of August 5th at 11:59pm.
You do not need to email us if you are transferring your registration, you will just need to follow the instructions linked above.