Q: I’m not participating in the event, can I enter the Zoo to spectate?
A: Spectators can enter the zoo for half price on race day from 7:30–11:30 a.m. Click here for Zoo admission rates.
Q: Is there a charge to stay in the Zoo after the event?
A: No, all participants can stay and enjoy the Zoo for the day.
Q: Where do I pick-up my Age Category award?
A: On race day, you can pick-up your age category award at the Awards tent located in the Party Site. After the event, please contact firstname.lastname@example.org to arrange pick-up of your age category award.
Q: Where do I start the 5k if I’m participating with a Baby Stroller?
A: You will be assigned to the blue corral and asked to start at the back.
Q: What do I do with the “STROLLER” bib?
A: The STROLLER bib should be attached to your back so that other participants know you are pushing a stroller. The numbered bib should be attached to your front.
Q: Where is the 10k baggage check?
A: Beside the 10k start corrals.
Q: Where is the 5k baggage check?
A: Inside the Zoo Main Entrance, just past the Greenhouse Gift Shop.
Q: Where are the bathrooms?
A: At the start and finish. Washrooms are located throughout the Zoo.
Q: Where can I find my bib number?
A: Bib number and Corral colour will be provided to you in our last minute information email on Tuesday September 18th, 2018. Bib numbers will also be posted online.
Q: How can I make a donation to the Toronto Zoo?
A: Click here.
Q: How can I fundraise to support the Toronto Zoo?
A: Sign in to your account, select Menu, edit your page, then share it via email, Facebook, and Twitter. Click here for assistance in setting up your page. More info.
Q: Where and when do I hand in my offline pledge form and collected cash and cheques?
A: Pledge drop-off will take place at the race, from 7:00 a.m.– 12:00 p.m. at the Membership Kiosk.
Q: I don’t have my confirmation email, how do I pick-up my race kit?
A: You can bring the original registration email confirmation AND/OR a piece of photo ID to packet pickup to pick-up your race kit.
Q: How do I know which corral I should start in?
A: All 10k & 5k participants will be organized in coloured corrals based on the expected finishing time you provided on your registration form. Your assigned corral will be indicated by a coloured stripe on your bib. On race day, enter your corral at the coloured flags that correspond to your bib.
Q: Can I change my corral?
A: If a corral change is required, please email email@example.com before midnight Friday September 14th, 2018 or visit the HELP DESK at packet pickup.
Q: Where does the Cub Run start?
A: At the Savanna Zoomobile station.
Q: Cub Run course map
A: Click here.
Q: Can I run with my child?
A: Adults are welcome to accompany their children during the cub run at no additional cost and strollers are permitted to start at the back. Please note, if your child is registered for the Cub Run and you are NOT registered for the 10k or 5k, you will need to pay the half priced admission rate to enter the zoo.
Q: Where should I pick my child up after the Cub Run?
A: All children must be picked up by an adult at the finish area, following the guidelines below:
- All children will receive 2 identical bibs
- One bib MUST be worn by the child participating
- The second bib MUST be worn by the adult accompanying or picking up the child at the finish area
- These procedures are in place for the safety of your children. Please respect our event staff as they take the time to check this at the finish area.
Q: How do I get to the Toronto Zoo?
A: You can drive, take the TTC, or GO Train. Detailed directions here
Q: Is there an official hotel?
A: Click here.
Medals & iTab
Q: What is an iTab?
A: Customize your Oasis ZooRun 10k or 5k medal with your very own name and finishing time! The iTab fits neatly into a recess on your medal. Pre-order your engraved iTab online on our registration page or here if you’ve already registered.
Q: Can I order an iTab for a Cub run participant?
A: No, the Cub Run event is NOT a timed event.
Q: When & where do I pick-up my race kit?
A: September 21st – 22nd, 2017 from 12:00 to 7:00 p.m. at the Delta Hotel Toronto East, and Sept 23rd at the Zoo. More info
Q: Can someone else pick-up my race kit for me?
A: A friend or family member can pick up your packet provided they have your email confirmation AND/OR a permission letter.
Q: Where can I park and how much does it cost?
A: Registered race participants receive complimentary parking into the zoo on race day. Spectators in a vehicle without a participant must pay for parking. More info
Registration – Changes to your registration
Q: To change your shirt size/estimated finishing time/corral colour
A: Please email firstname.lastname@example.org with your new shirt size or estimated finishing time/corral colour. Our Support Team will respond once the change has been completed. Deadline for changes is midnight Friday, September 14th.
Q: To change one sub-event (distance) to another sub-event (distance)
A: You must be logged into your Race Roster Account. You can find the login option at the top right of the registration form. Select the ‘Transfer’ tab on the left side of the registration form. Now select the button called ‘Transfer to a new sub-event’. Follow the next steps to complete the distance transfer. A fee of $5.00 will be charged for sub-event transfers. Deadline for changes is midnight Friday, September 14th.
Q: To transfer your entry to another person
A: You must be logged into your Race Roster Account. You can find the login option at the top right of the registration form. Select the ‘Transfer’ tab on the left side of the registration form. Now select the button called ‘Transfer to a new participant’. Follow the next steps to complete the participant transfer. A fee of $5.00 will be charged for participant transfers. Deadline for changes is midnight Friday, September 14th.
Q: Duplicate registrations
A: Please e-mail email@example.com have one of your registration entries refunded and removed from the participant data. Deadline for changes is midnight Friday, September 14th.
Q: Cancelling Due to Injury or Unforeseen Circumstances
A: Entry fees will not be refunded or reimbursed. You can elect to cancel your entry and receive a code good for 50% off the 2019 Oasis Zoo Run event. The Code will be issued to you once online registration opens for 2019 and cannot be deferred a second time. Please e-mail firstname.lastname@example.org with your request for the 50% off deferral code. Deadline for changes is midnight Friday, September 14th.
Q: Required Changes after the Deadline of midnight Friday, September 14th.
A: Our bib printing process starts on Monday, September 17th. At that time, the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information. Any changes after the Friday, September 14th date must be fixed during Packet Pickup hours or on race morning at the Help Desk.
Q: Where will the results be posted?
A: All results will be posted online immediately after the race: click here
Q: Are the results based on chip time?
A: Yes, results are based on chip time — the total time from when you cross the start line to when you cross the finish line.
Q: Are there any road closures in the area?
A: There will be temporary traffic disruptions from 7:30am – 9:15am for the following areas:
- Meadowvale Rd from Plug Hat Rd to Sheppard Ave (Note — local access available to the Toronto Zoo and Beare Rd Landfill via northbound Meadowvale Rd)
- Plug Hat Rd from Beare Rd to Meadowvale Rd
- Old Finch Ave from Reesor Rd. to Meadowvale Rd
Q: Can I exchange my shirt size?
A: Yes, shirt exchanges can be done after the races until noon. Please visit the Help Desk, located outside the Zoo main entrance.
Q: Where are the best places to watch the runners?
A: You can see the runners at the following locations:
- The Bridge (inside the main entrance, towards the Indo-Malayan Woods)
10k — you will see the runners just before the 6km mark and again at the 6.5km mark
5k — you will see the runners right after the start
- Cariboo Café
10k — you will see the runners at the 5.5km mark and again just after the 7km mark
5k — you will see the runners just after the 2km mark
- African Restaurant (viewing available just north of the restaurant)
10k — you will see the runners at the 7.5km mark and again at the 8km mark
5k — you will see the runners at the 2.5km mark and again at the 3km mark
Q: Where does the 10k start?
A: Zoo parking lot 1 (main parking lot)
Q: Where does the 5k start?
A: Inside the Zoo main entrance, towards the Indo-Malayan Woods
Q: What time do the races start?
A: 10k — 8:00am
5k — 10:00am
Cub Run — 11:30am
Q: Time limit for the 10k event?
A: 2 hours
Q: Time limit for the 5k event?
A: 1 hour, 15 minutes
Q: Can I still volunteer?
A: Click here
Q: Where are the water stations?
A: 10k — Located at the start line, finish line, post-race area and on-course at 4.3k and 7k.
5k — Located at the start line, finish line, post-race area and on-course at 3.5k.
Entries are non-refundable, non-transferable
It is a Canada Running Series policy that no refund of entry fees will be issued nor will any transfer be made to other events. It is the responsibility of the entrant to pick up their packet from registration. Packets will not be mailed prior to or after the event. After the event has taken place T-shirts may not be available, and prior to the event are available on a “first-come, first-served” basis.
Service Animal Policy
Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.
- Accreditation documentation by a recognized Assistance Animal program or equivalent. Only working animals (not including retired, trainee and companion animals), are permitted on course.
- The service animal must wear an identification harness for the duration of the event.
- The owner is responsible to clean up after their service animal.
- Race officials have the right to refuse participation if the service animal poses a safety concern.
Please note that the required documentation is to be submitted at least two weeks prior to the event. All documentation and inquiries should be directed to email@example.com.
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code
Participants Requiring a Support Person
Toronto & Montreal Events
- The participant will register using the online registration system.
- Please contact firstname.lastname@example.org to provide your support person’s name and contact information.
- Your guide has 2 options:
- The guide can participate in the event at no cost. They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
- The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher medal. They will need to wear the event “GUIDE” bib on their back.
- When the participant picks up their race kit, they will receive the additional “GUIDE” bib.
Vancouver & Edmonton Events
For all Vancouver events, please email email@example.com to request registration of a support person, with the event and reason.
If you have any questions about the information above, please contact firstname.lastname@example.org.
Participants requiring the use of a wheelchair are encouraged to register for the following events:
- Banque Scotia 21k de Montreal
- Toronto Waterfront 10k
- Scotiabank Vancouver Half-Marathon & 5k (only racing chairs permitted in the half-marathon distance — please contact race organizers)
- Under Armour Eastside 10k
- Edmonton 10k
- Scotiabank Toronto Waterfront Marathon, Half-Marathon & 5k
Due to the steep hills and narrow paths, we do not encourage participants requiring the use of a wheelchair to register for the following events:
- Race Roster Spring Run-Off 8k & 5k
- Oasis ZooRun 10k, 5k & Cub Run
- Participants will start in the last corral
- Motorized wheelchairs are permitted in the 5k events
- must not exceed a speed of 5km/hour
- must not exceed 40″ length x 30″ wide
- Handcycles are not permitted
- Early start times will not be permitted
If you have any questions about the information above, please contact email@example.com.
Accessible Customer Service Feedback
If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at firstname.lastname@example.org.
- Check your registration information carefully; if a correction needs to be made, contact email@example.com at least 3 weeks prior to the event date. After this date, please see the Help Desk at packet pickup to make the correction.
- Read the emails you have been sent from the Canada Running Series, many of your questions will be answered.
- All participants have a collective responsibility to keep the event safe and enjoyable for everyone involved.
- Arrive early on race day, especially if you are picking up your race package. Remember that there are thousands of people going through the same process; parking, baggage check, bathroom, etc.
- For the safety of all participants, baby carriers, skateboards, roller blades, Kangoo Jump shoes, animals and unauthorized bicycles and wheeled devices are not permitted in any of the Canada Running Series races. You will NOT be permitted to start the race.
- Pin your race bib on your front so it is visible for race officials and photographers.
- Age category prizing is awarded based on Chip Time. Corral changes can be done via email to firstname.lastname@example.org at least 3 weeks prior or at the Help Desk during packet pickup or on race day.
- Say “Thank you” to as many volunteers as possible.
- Line up in your assigned corral based on how fast you plan to run or walk the event. Slower participants should position themselves at the back of the corral.
- If you need to shed layers of clothing at the start of the race, tie them around your waist or put them on the side of the road where no one will trip over them. If you drop your clothing, don’t expect to get it back. We will collect all discarded clothing and donate it to charity.
- Run or walk no more than two abreast.
- If you are walking in a group, stay to the back of the pack and walk two abreast.
- If you want to pass someone, say “excuse me” or “on your left” and pass on the left.
- If you hear someone say “excuse me” or “on your left”, move to the right and allow the person to pass without blocking their effort.
- If you need to stop for any reason (tie your shoe, stretch, etc.), put your hand up to alert those behind you and move to the side of the road.
- Yield the right of way to all police and emergency vehicles. Yield the course to wheelchair athletes, as you can change direction or stop more quickly than they can (especially on a downhill).
- If you are wearing headphones, please keep them at a low volume so you can hear instructions from race officials and/or emergency personnel.
- Bodily functions are a fact of life. If you need to spit, blow your nose, etc., move to the side of the road and do it there.
- Don’t put loose change in your jacket pocket — it is very distracting for other runners around you.
Water Station Etiquette
- When approaching a water station, move to the side of the road, grab your fluid/nutritional needs and keep moving. There will be multiple tables so if the first table is busy KEEP MOVING.
- Throw your used cup to the side of the road as close to the water station as possible. Drop your cup down by your waist so you don’t hit/splash another participant.
- If you plan to stop at the water station, move past the tables and pull off to the side of the road.
- If you see someone in distress on the course, report their bib number to the water station and let them know where you saw them (if it is serious, consider staying with the person).
Finish Line Etiquette
- As you approach the finish line, if you are listening to something on your headphones, please turn it off so that you can hear the instructions through the finish chute.
- Follow the instructions of the race officials in the finish chute.
- The course and finish area are closed for registered participants only. Please DO NOT bring your friends, family and/or children through the finish chute with you.
- Once you have crossed the finish line be considerate of those behind you and keep moving forward until you exit the finish chute.
- Plan to meet family and friends outside the finish chute at a pre-determined location. The finish area is a very busy place, choose a specific location to meet (friends & family area, specific sponsor tent, etc.). Do NOT plan to meet them within the finish chute, you will be asked to move along.
- Please be respectful of all participants and stay behind the fencing at both the start & finish areas. We appreciate that you want to be with your runner or meet them as soon as possible, however these are very busy areas which must be designated for Runners Only.
- Completing a race of any distance is physically taxing and participants can’t predict how their body will react. Please refrain from allowing children to finish the race with the runners, for their safety and the safety of the other participants.
- Spectators have the ability to influence the participant experience. Please keep this in mind when preparing signs and cheering words of encouragement.
Please remember that our events are staffed primarily by volunteers, but there is always a race official nearby. If you have ideas for improving an event or concerns you would like to address, share them with the race official in a positive and productive manner. Feedback is also much appreciated through our post-event surveys or by email at email@example.com.