Accessibility

• Can I participate with a Support Person?
• What assistive devices are allowed on course?
• What is your Equity, Access and Inclusion Policy?
• Will strollers be allowed for the 2022 In-Person events?

Registration

• Can I change the shirt size I initially requested? How do I change my shirt size?
• Can I transfer distances?
• Does the CRS credit expire?
• How long is my 2020 deferral code valid for?
• If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?
• If I am unable to participate on race day, can I transfer my bib to someone else?
• If I live outside of Canada, can I register for the in-person event?
• If I want to cancel my registration, what are my options?
• If the race is cancelled for any reason, will we be refunded our entry fee?
• The Shirt Size I requested does not fit, can I exchange it?
• What are the age requirements? How old must I be on Race Day?
• What is the registration cap for the In-Person events?
• When will registration open for the Oasis ZooRun?
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Volunteers

• Are there any volunteer opportunities?

Race Day

• If I have tested positive or been exposed to COVID-19, will I be issued a refund for not attending the in-person event?
• If my child is registered for the CubRun, do I have to show proof of vaccination to run with them?
• What are the hours of baggage check on race day?
• What if I want to run with my friend who is in a different wave?
• When is Race Day?
• Will there be baggage check available on race day?
• Will we have to wear masks in the start, finish and party site areas?
• Will you be requiring everyone to be vaccinated against COVID-19 to participate in the in-person event?

Course

• Are there washrooms at the start line?
• Is there a course time limit for the races?
• Is there food at the finish line?
• Is there water at the finish line?
• Where is the finish line?
• Where is the Start Line?
• Will there be a water station on course?
• Will there be cheer stations along the course?

Race Kit Pickup

• Articles coming soon

Road Closures

• Articles coming soon

General

• Can I have my race kit shipped to me if I'm running in-person?
• How do we join your mailing list?
• If I deferred my 2020 entry, am I automatically registered for 2021 or do I have to register again?
• What does the registration fee go towards?

Charity

• How can I donate to the Toronto Zoo Wildlife Conservancy?
• How can I fundraise in support of the Toronto Zoo Wildlife Conservancy?
• What do I do with my cash and cheque pledges?
• When will I receive my tax receipt?

Results & Swag

• How do the shirts fit?
• If I do the Tiger Trek (In-Person 10K and Virtual 5K) will I get two medals?
• What is the design of the shirt?
• Where do I get my age category prize?
• Will the In-Person events be timed?

COVID-19 PROTOCOLS

• Will everyone be required to show proof of vaccination at the event?
• Will you be storing information on my vaccination status?