Oasis ZooRun

Accessibility

• What assistive devices are allowed on course?
• What is your Equity, Access and Inclusion Policy?
• Will strollers be allowed for the 2023 In-Person events?

Registration

• Does the CRS credit expire?
• How long is my 2020 deferral code valid for?
• If I live outside of Canada, can I register for the in-person event?
• If the race is cancelled for any reason, will we be refunded our entry fee?
• The Shirt Size I requested does not fit, can I exchange it?
• What are the age requirements? How old must I be on Race Day?
• What are the processing fees that I'm charged with my registration?
• What is the registration cap for the In-Person events?
• When will registration open for the Oasis ZooRun?

Volunteers

• Are there any volunteer opportunities?

Race Day

• What if I want to participate with my friend who is in a different wave?
• When is Race Day?
• Will you be requiring everyone to be vaccinated against COVID-19 to participate in the in-person event?

Course

• Are there washrooms at the start line?
• Is there a course time limit for the races?
• Is there food at the finish line?
• Is there water at the finish line?
• What happens if I don't complete the race within the course time limit?
• Where is the finish line?
• Will there be a water station on course?

Race Kit Pickup

• Can someone else pick-up my race kit on my behalf?

Road Closures

• Articles coming soon

General

• Can I have my race kit shipped to me if I'm running in-person?
• How do we join your mailing list?
• If I deferred my 2020 entry, am I automatically registered for the next in-person event or do I have to register again?
• What does the registration fee go towards?

Charity

• How can I donate to the Toronto Zoo Wildlife Conservancy?
• How can I fundraise in support of the Toronto Zoo Wildlife Conservancy?
• When will I receive my tax receipt?

Results & Swag

• How do the shirts fit?
• If I do the Red Panda Rally (In-Person 10K and Virtual 5K) will I get two medals?
• Where do I get my age category prize?
• Will the In-Person events be timed?

RegShield

• Does RegShield cover Covid related reasons?
• Does RegShield require proof when making a claim?
• How do I find the status of my claim?
• How do I provide proof of my claim?
• How do I submit a claim?
• I filed a claim and it was approved, where is my payment?
• If I transfer my registration to a new participant, can I still submit a claim?
• If I transfer my registration, is the RegShield policy applied to the new registration?
• Is there a deadline to submit a claim?
• What does RegShield cover?
• What does RegShield offer?
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