How Can We Help?
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Volunteers
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Road Closures
- Articles Coming Soon
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Registration
- Can I defer my entry due to pregnancy or postpartum?
- Can I Switch into or out of a Impact bib Registration?
- Can I transfer distances?
- Can I transfer my registration to another runner?
- Does the CRS credit expire?
- If I am experiencing symptoms of COVID-19 on race day, will I be issued a refund for not attending the in-person event?
- If I live outside of Canada, can I register for the in-person event?
- If I want to cancel my registration, what are my options?
- If the race is cancelled for any reason, will we be refunded our entry fee?
- What are the age requirements? How old must I be on race day?
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Course
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Race Kit Pickup
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Race Day
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Results & Swag
- Can I change the shirt size I initially requested?
- Can I Switch into or out of a Impact bib Registration?
- The shirt size I requested for my in-person registration does not fit, can I exchange it?
- When and Where is Race Kit Pickup?
- Where do I get my Age Category Prize?
- Will the in-person event be timed?
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Charity
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Accessibility
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General
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Enhanced Refund Protection
- Does RegShield require proof when making a claim?
- How do I provide proof of my claim?
- How do I submit a claim?
- I filed a claim and it was approved, where is my payment?
- If I transfer my registration, is the Enhanced Refund Protection policy applied to the new registration?
- Is there a deadline to submit a claim?
- What does the Enhanced Refund Protection offer?
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Athletes with a Disability
- Are there awards or recognition for AWD participants?
- Are there specific etiquette rules for AWD participants?
- Can I leave alternative adaptive aids or equipment somewhere while I participate in the event?
- What services are available after the race for AWD participants?
- What types of adaptive equipment are permitted in the event?
- Who is eligible to participate in the Athlete with a Disability (AWD) Program?
- Who is eligible to participate in the wheelchair category?
- Will AWD participants be offered an early start?
- Will there be a place to get ready before the race?
- Will there be an accessible toilet available?
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Shipping
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Virtual Race Period
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Results & Swag
- Can I change the shirt size I initially requested?
- Can I Switch into or out of a Impact bib Registration?
- Can someone else pick up my race kit on my behalf?
- Do you mail race kits to addresses outside of Canada?
- How do I input my Results?
- Is there Race Kit Pickup for the Virtual Events?
- The shirt size I requested for my virtual registration does not fit, can I exchange it?
- When will I get my race kit if I run the Virtual Race?
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Charity
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Registration
- Can I Switch into or out of a Impact bib Registration?
- Can I transfer distances?
- How do I confirm that I am registered?
- I accidentally registered twice. Can you remove a duplicate registration?
- If I want to cancel my registration, what are my options?
- What are the age requirements?
- What are the processing fees that I'm charged with my registration?
- What does the registration fee go towards in a virtual event?
- What happens if the event sells out?
- What is the Impact Bib Program?
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Other