How Can We Help?
-
Volunteers
- Articles Coming Soon
-
Road Closures
- Articles Coming Soon
-
Registration
- Can I defer my entry due to pregnancy or postpartum?
- Can I purchase a registration as a gift?
- Can I transfer distances?
- Can I transfer my registration to another runner?
- Does the CRS credit expire?
- How does the Kids Run work?
- How much does the In-Person registration cost?
- If I want to cancel my registration, what are my options?
- If the race is cancelled for any reason, will we be refunded our entry fee?
- What are the age requirements? How old must I be on race day?
-
Course
-
Race Kit Pickup
-
Race Day
- How does the Kids Run work?
- What are my parking options at Exhibition Place?
- What are the hours of baggage check on race day?
- What if I want to participate with my friend?
- When is Race Day?
- Will there be baggage check available on race day?
- Will you be requiring everyone to be vaccinated against COVID-19 to participate in the in-person event?
-
Results & Swag
- Can I change the shirt size I initially requested?
- How do the shirts fit?
- If I do the Double Dip (In-Person 10K and Virtual 10K) will I get two medals?
- The shirt size I requested for my in-person registration does not fit, can I exchange it?
- What do I get with my Race Registration?
- What is the design of the shirt?
- When is Race Kit Pickup?
- Where do I get my Age Category Prize?
- Will the in-person event be timed?
-
Charity
-
Accessibility
-
General
-
RegShield
- Does RegShield cover Covid related reasons?
- Does RegShield require proof when making a claim?
- How do I find the status of my claim?
- How do I provide proof of my claim?
- How do I submit a claim?
- I filed a claim and it was approved, where is my payment?
- If I transfer my registration to a new participant, can I still submit a claim?
- If I transfer my registration, is the RegShield policy applied to the new registration?
- Is there a deadline to submit a claim?
- What does RegShield cover?
-
Shipping
-
Virtual Race Period
-
Results & Swag
- Can I change the shirt size I initially requested?
- Can someone else pick up my race kit on my behalf?
- Do you mail race kits to addresses outside of Canada?
- How do I input my Results?
- How do the shirts fit?
- If I do the Double Dip (In-Person 10K and Virtual 10K) will I get two medals?
- Is there Race Kit Pickup for the Virtual Events?
- The shirt size I requested for my virtual registration does not fit, can I exchange it?
- What is the design of the shirt?
- When will I get my race kit if I run the Virtual Race?
-
Charity
-
Registration
- Can I purchase a registration as a gift?
- Can I transfer distances?
- How do I confirm that I am registered?
- If I want to cancel my registration, what are my options?
- What are the age requirements?
- What are the processing fees that I'm charged with my registration?
- What does the registration fee go towards in a virtual event?
- What happens if the event sells out?
-
Other