What are the processing fees that I’m charged with my registration?

By | Registration, Registration | No Comments

Race Roster collects a fee on all transactions (processing fees) as this is an industry standard. Their team assists our races from beginning to end, and this fee allows them to provide meaningful customer support to all participants, covers merchant costs of processing the transaction, the technology costs of developing an online registration platform, includes event cancellation protection for participants in the case of an emergency, and ensures that the online race experience is seamless for all.

We understand that some people aren’t familiar with where these fees are spent, and may think they are an irrelevant added cost, though without them, we would not be able to host the events that we do.

Will you be requiring everyone to be vaccinated against COVID-19 to participate in the in-person event?

By | COVID-19 Protocols | No Comments

No. Following the guidelines of the Province of Quebec and the Federation Quebecoise d’Athletisme, we have removed the requirement to show proof of vaccination for all eligible participants. We will still require masking in areas where physical distancing cannot be maintained (Pre-Race & Post-Race Areas, Start Line & Finish Line).

If this changes your interest in participating, you can transfer your registration to a different sub-event, or another person by March 23rd at 11:59pm. To do so, visit the Registration Page, sign in, and select the red Transfer button.

Can I participate with a support person?

By | Accessibility | No Comments

Yes! The participant will register using the online registration system.

Please contact info@canadarunningseries.com to provide your support person’s name and contact information by March 22nd, 2022 at 11:59 p.m.

Your guide has 2 options:
1. The guide can participate in the event at no cost. They will need to complete the event waiver and wear two “GUIDE” bibs, one on their front, and one on their back.
2. The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher’s medal. They will need to wear the event “GUIDE” bib on their back.

When the participant picks up their race kit, they will receive the additional “GUIDE” bib(s).

If you have any questions about the information above, please contact info@canadarunningseries.com.

If you require an alternate assistive device or have any questions or comments with respect to the Accessible Customer Service or registration process offered by Canada Running Series, please contact us at info@canadarunningseries.com

What is your Equity, Access and Inclusion Policy?

By | Accessibility | No Comments

Equity, Access and Inclusion Policy
Organizers of the Canada Running Series strive to create safe and welcoming events
for all interested participants, including accommodations and assistance to address
any potential participation barriers.

Declaration of Inclusion
On behalf of the Canada Running Series, the organizers hereby declare an invitation
to participate in the event to all interested and willing parties. We hereby declare our
intention to create an event that adheres to principles of social equity and inclusion
and is open, welcoming, safe, and accessible.

Statement of Accessibility
In accordance with the Accessibility for Ontarians with Disabilities Act, Canada
Running Series has established a process for accessibility inquiries pertaining to each
of the events. Canada Running Series is committed to access for all participants and
spectators involved with the events.

Requests and Feedback Mechanisms
To ensure proper communication and to optimize organizer’s ability to best meet
accommodation requests, requests must be received to Canada Running Series 1-month prior to the event date. All requests for accommodations will be acknowledged within 72 hours.