What are the payment options?

By | Registration | No Comments

Yes, you can purchase gift registrations for all of our events. When you visit the event registration page, on the left side menu you will see “Gift Registrations”.

We do not offer general Canada Running Series gift certificates, all gift certificates need to be race and distance specific. Participants are always able to transfer distances if need be.

You will need to select which sub-event you would like to purchase as a gift. After you checkout, Race Roster will e-mail you a unique code for you to pass along to that special someone.

Can I be invoiced for my registration?

We do not offer invoicing as a payment option for individual registrations.

What happens if the event sells out?

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Will you be posting the percentage of registrations on your website as events get near full?

We will be posting updates on our social media accounts with updates on registration numbers.

Our events regularly sell out, so register as soon a possible to avoid disappointment.

Can I sign up for a waiting list in the event that a registered participant opts not to run?

If an event sells out, we do not start a waitlist.

You are able to find a person who is registered is no longer interested in participating and they can transfer their registration to you.

I can see that there are lots of people who would still like to register, why can’t you increase the capacity?

Unfortunately, we are not able to increase the capacity of our event. The capacity is based on a variety of aspects including participant safety, road closure timing, participant resources, and many other aspects. With these elements in mind, we are not able to increase the capacity at this time.

Are you able to connect me someone who is interested in transferring bibs?

We do not have a waitlist for our events, and because of that are not able to connect you with someone who is interesting in transferring bibs.

I did not receive the registration confirmation – what should I do?

By | Packet Pickup, Registration | No Comments

When will I receive the registration confirmation?

You will receive a confirmation email as soon as your registration is confirmed.

If you did not receive a confirmation please follow these steps

  • Sign In to your Participant Dashboard 
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

Can you confirm that I am registered?

You can confirm your registration here:

CONFIRM REGISTRATION

 

NOTE: Please enter only your First and Last Name OR email and click the search icon
If your information populates below you are successfully registered for the event.

Can I get a copy of my confirmation?

You can find your registration confirmation by logging into your Race Roster account.

  • Sign In to your Participant Dashboard
  • Select “My Transaction History” on left-hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

Can I change my shirt size/estimated finishing time/corral colour?

By | Registration, Updates | No Comments

Updating your registration:

  • Log into your Participant Dashboard (http://raceroster.com/signin)
  • Use your email associated with your Race Roster account,
  • Select ‘Yes, I have a Password’ and enter your password
  • Click on “edit registration data”
  • Update your shirt size or corral as needed.

From your Participant Dashboard, you can:

  • Access details for your upcoming events (use white box in top bar to select the right event)
  • Search for other events to sign up for
  • View all your transaction details and receipts
  • Manage your pending transfer requests

Deadline for online changes is midnight Friday, August 30th.

At that time, the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information.

If you have any issues, please email crswest@canadarunningseries.com with your new shirt size or estimated finishing time/corral colour. Our Support Team will respond once the change has been completed.

Where can I find more information about participating with a visual impairment (blind)?

By | Accessibility, Registration | No Comments

I am a visually impaired runner. Where can I find out more about running with a guide?

If you are visually impaired and would like to be matched with a guide runner, please contact Achilles Canada at www.achillescanada.ca.

How do I register to run with a Guide?

You will register using the online registration system. When the participant picks up their race kit, they will receive the additional “GUIDE” bib.

Your guide has 2 options:

  • The guide can participate in the event at no cost. They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
  • The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher’s medal. They will need to wear the event “GUIDE” bib on their back.

I am running as a guide, how do I get my “guide” bib?

The participant that you are guiding will be given a guide bib with their bib. You will need to wear this bib on your back while guiding a participant in the event.

I am interested in running as a guide.

Thank you so much for your interest in being a guide for one of our participants! We at CRS do not coordinate guides, however, I am sure that Achilles Canada at www.achillescanada.ca would love to hear from you.