Why wasn’t the processing fee included in the refund/CRS Race Credit?

By April 17, 2020Registration
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The Race Roster technology and support service starts at the time of registration. A large portion of the processing fee is paid to our credit card processing merchant provider at the time of the original transaction. Unfortunately, with these factors considered, Race Roster is not able to waive the processing fee for Event Organizers that are faced with the tough reality of cancelling events due to COVID-19.