Can I transfer my entry to another person?

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Yes.  All transfers must be completed online.

Online:

  • You must be logged in to your Race Roster Account
  • You can find the login option at the top right of the registration form
  • Select the ‘Transfer’ tab on the left side of the registration form
  • Now select the button called ‘Transfer to a new participant’
  • Follow the next steps to complete the participant transfer

A fee of $10.00 will be charged for participant transfers.

 

When transferring a registration to a new participant, are you able to change the details (age, gender, ect)?

Yes, when you transfer registrations you are able to change all of the personal details to accurately reflect the new participant.

When transferring a registration to a new participant, is a new bib number assigned?

If you transfer registration prior to June 10th, 2020 this would be prior to bib numbers being assigned.

If you transfer your registration after to June 10th, 2020 you will not be assigned a new bib number.

I transferred bibs after June 10th, and it has not been updated online yet.

Sportstats is working on updating all of the transfers that have been made after Wednesday, June 10th. They will ensure that all registration information is updated prior to the start of the race.

Can you please let me know if the transfer was successful and when the person can expect to receive the instructions?

An email will be sent to you indicating that you have initiated a transfer and an email will be sent to the new participant with a link on how to complete the transfer.

To confirm the transfer, you can check the list of confirmed participants: here

What happens if the event sells out?

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Will you be posting the percentage of registrations on your website as events get near full?

We will be posting updates on our social media accounts with updates on registration numbers.

Our events regularly sell out, so register as soon a possible to avoid disappointment.

Can I sign up for a waiting list in the event that a registered participant opts not to run?

If an event sells out, we do not start a waitlist.

You are able to find a person with a registration is no longer interested in participating, and transfer the registration.

I can see that there are lots of people who would still like to register, why can’t you increase the capacity?

Unfortunately, we are not able to increase the capacity of our event. The capacity is based on a variety of aspects including participant safety, road closure timing, participant resources, and many other aspects. With these elements in mind, we are not able to increase the capacity at this time.

Are you able to connect me someone who is interested in transferring bibs?

We do not have a waitlist for our events, and because of that are not able to connect you with someone who is interesting in transferring bibs.

What are the payment options?

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Can I purchase gift certificates for race registrations?

Yes, you can purchase gift registrations for all of our events. When you visit the event registration page, on the left side menu you will see “Gift Registrations”.

We do not offer general Canada Running Series gift certificates, all gift certificates need to be race and distance specific. Participants are always able to transfer distances if need be.

You will need to select which sub-event you would like to purchase as a gift. After you checkout, Race Roster will e-mail you a unique code for you to pass along to that special someone.

Can I be invoiced for my registration?

We do not offer invoicing as a payment option for individual registrations.

I did not receive the registration confirmation – what should I do?

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When will I receive the registration confirmation?

You will receive a confirmation email as soon as your registration is confirmed.

If you did not receive a confirmation please follow these steps

  • Sign In to your Participant Dashboard 
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

Can you confirm that I am registered?

You can confirm your registration here:

Confirm Registration

 

NOTE: Please enter only your First and Last Name OR email and click the search icon
If your information populates below you are successfully registered for the event.

Can I get a copy of my confirmation?

You can find your registration confirmation by logging into your Race Roster account.

  • Sign In to your Participant Dashboard
  • Select “My Transaction History” on left hand side of the page
  • Navigate to the section labelled ‘My Transactions’ (in blue) and scroll down to view the registration in question
  • On the far right under ‘Notes’ click ‘Receipt’
  • A link will pop open with a PDF file version of your receipt, please download

Can I change my shirt size/estimated finishing time/corral colour?

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Updating your registration:

  • Log into your Participant Dashboard (http://raceroster.com/signin)
  • Use your email associated with your Race Roster account,
  • Select ‘Yes, I have a Password’ and enter your password
  • Click on “edit registration data”
  • Update your shirt size or corral as needed.

From your Participant Dashboard, you can:

  • Access details for your upcoming events (use white box in top bar to select the right event)
  • Search for other events to sign up for
  • View all your transaction details and receipts
  • Manage your pending transfer requests

Deadline for online changes is midnight Wednesday, June 10th.

At that time, the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information.

Any changes after the Wednesday, June 10th date must be made at Packet Pickup or on race morning at the Help Desk.

If you have any issues, please email info@canadarunningseries.com with your new shirt size or estimated finishing time/corral colour. Our Support Team will respond once the change has been completed.

What are the age requirements?

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How old must I be on Race Day?

Half-Marathon participants must be 16 years old on race day.

Can children participate?

Yes, in the 5k Event.

Everyone participating in this event must be registered — including children that are not in a stroller.

We highly recommend that children under the age of 12, participating in the 5k event, are accompanied by an adult over the age of 18.

Can I participate with a stroller?

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Yes, in the 5k distance only.

We will allow participants to push a child in a stroller in the 5k event only; there will be a $5 fee for this entry. You will be provided with an additional bib that must be worn on the back of the individual who is pushing the stroller. This additional bib is for everyone’s safety and will read “STROLLER” to indicate to those around you that you are pushing a stroller.

This is a recreational category and you will be assigned to the purple corral and asked to start at the back.

Please note, you will only receive 1 finishers medal for this entry.

Why is there an additional $5 fee?

The additional $5 charge for running with a stroller covers the cost of an additional bib as well as administrative support to ensure all stroller runners are prepared to participate safely and enjoy your experience on race day!

If I am already registered, is it too late to participate with a stroller?

Not at all, you can add a stroller to your registration here.

How do I make a required change after the online changes deadline?

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The online changes deadline is midnight Wednesday, June 10th as our bib printing process starts on Thursday, June 11th.

At that time, the data is pulled from the registration system. The bib numbers are then printed with your registration details, your name, bib number and corral colour information.

Any changes after the Wednesday, June 10th date must be fixed during Packet Pickup hours or on race morning at the Help Desk.