I cannot make it to packet pickup, how can I get my race kit?

By | Packet Pickup | No Comments

I am not able to make it to the packet pickup, how can I pick up my race kit?

If you are not able to make it to the race expo to pick up your race kit, we would suggest finding a family or friend member attend the expo to pick up your race kit.

Will we be able to pick up our race kits on Sunday morning?

There is no race kit pickup on race morning. All race kits need to be picked up at packet pickup.

Can my race kit be mailed to me?

Race kits will not be mailed prior to or after the event. They need to be picked up at the race expo.

Can I participate with my support animal?

By | Accessibility, Course | No Comments

Service animals are the only animals permitted on course.
Trained, accredited service animals (animals trained to assist individuals with a medical or physical disability) may be permitted on course, provided that the procedures below are followed.

  • Accreditation documentation by a recognized Assistance Animal program or equivalent.
  • Only working animals (not including retired, trainee and companion animals), are permitted on course.
  • The service animal must wear an identification harness for the duration of the event.
  • The owner is responsible to clean up after their service animal.
  • Race officials have the right to refuse participation if the service animal poses a safety concern.

Please note that the required documentation is to be submitted at least one week prior to the event. All documentation and inquiries should be directed to info@canadarunningseries.com.

References:
Blind Persons’ Rights Act
Accessibility for Ontarians with Disabilities Act
Human Rights Code

Can I participate with my support device?

By | Accessibility, Course | No Comments

Can I participate in a wheelchair?

Athletes using non-motorized wheelchairs are welcome in the Half-Marathon event. Please indicate on your registration form if you are planning on participating in a wheelchair and email crswest@canadarunningseries.com with your expected completion time and to discuss whether an advanced start would be appropriate. Note that the 3-hour course time limit still applies to all participants.

Can I participate with my handcycle?

Handcycles are not permitted to be used

Can I participate with my Nexus Rollator Walker?

Yes, you are able to participate with a Nexus Rollator Walker.

Can I participate with my motorized wheelchair?

Motorized wheelchairs are permitted in the 5k event. They must not exceed a speed of 5km/hour and must not exceed 40″ length x 30″ wide.

Where can I find more information about participating with a visual impairment (blind)?

By | Accessibility | No Comments

I am a visually impaired runner. Where can I find out more about running with a guide?

If you are visually impaired and would like to be matched with a guide runner, please contact Achilles Canada at www.achillescanada.ca.

How do I register to run with a Guide?

You will register using the online registration system. Please contact info@canadarunningseries.com to provide your support person’s name and contact information.

When the participant picks up their race kit, they will receive the additional “GUIDE” bib.

Your guide has 2 options:

  • The guide can participate in the event at no cost. They will need to complete the event waiver and wear the event “GUIDE” bib on their back.
  • The guide can pay the full registration fee. They will receive the event shirt, bib with timing chip & finisher’s medal. They will need to wear the event “GUIDE” bib on their back.

I am running as a guide, how do I get my “guide” bib?

The participant that you are guiding will be given a guide bib with their bib. You will need to wear this bib on your back while guiding a participant in the event.

I am interested in running as a guide.

Thank you so much for your interest in being a guide for one of our participants! We at CRS do not coordinate guides, however, I am sure that Achilles Canada at www.achillescanada.ca would love to hear from you.

Can I change distances?

By | Updates | No Comments

Deadline for changes is midnight Wednesday, June 10th

Yes.

  • You must be logged into your Race Roster Account.
  • You can find the login option at the top right of the registration form.
  • Select the ‘Transfer’ tab on the left side of the registration form.
  • Now select the button called ‘Transfer to a new sub-event’.
  • Follow the next steps to complete the distance transfer.

A fee of $10.00 will be charged for sub-event transfers.

Can I register for one distance, and then participate in another?

You must participate in the event that you are registered for. We have course marshals along the course that ensure that participants are in the correct event.

You are able to transfer distances (space permitting):

  • You must be logged into your Race Roster Account 
  • You can find the login option at the top right of the
  • Select the ‘Transfer’ tab on the left side of the registration form.
  • Now select the button called ‘Transfer to a new sub-event’.
  • Follow the next steps to complete the participant transfer.

A fee of $10.00 will be charged for participant transfers.

Deadline for changes is midnight Wednesday, June 10th.

It is after the online deadline, can I still change distances?

 

Can I transfer my entry to another person?

By | Registration, Updates | No Comments

Yes.  All transfers must be completed online.

Online:

  • You must be logged in to your Race Roster Account
  • You can find the login option at the top right of the registration form
  • Select the ‘Transfer’ tab on the left side of the registration form
  • Now select the button called ‘Transfer to a new participant’
  • Follow the next steps to complete the participant transfer

A fee of $10.00 will be charged for participant transfers.

 

When transferring a registration to a new participant, are you able to change the details (age, gender, ect)?

Yes, when you transfer registrations you are able to change all of the personal details to accurately reflect the new participant.

When transferring a registration to a new participant, is a new bib number assigned?

If you transfer registration prior to June 10th, 2020 this would be prior to bib numbers being assigned.

If you transfer your registration after to June 10th, 2020 you will not be assigned a new bib number.

I transferred bibs after June 10th, and it has not been updated online yet.

Sportstats is working on updating all of the transfers that have been made after Wednesday, June 10th. They will ensure that all registration information is updated prior to the start of the race.

Can you please let me know if the transfer was successful and when the person can expect to receive the instructions?

An email will be sent to you indicating that you have initiated a transfer and an email will be sent to the new participant with a link on how to complete the transfer.

To confirm the transfer, you can check the list of confirmed participants: here

What happens if the event sells out?

By | Registration | No Comments

Will you be posting the percentage of registrations on your website as events get near full?

We will be posting updates on our social media accounts with updates on registration numbers.

Our events regularly sell out, so register as soon a possible to avoid disappointment.

Can I sign up for a waiting list in the event that a registered participant opts not to run?

If an event sells out, we do not start a waitlist.

You are able to find a person with a registration is no longer interested in participating, and transfer the registration.

I can see that there are lots of people who would still like to register, why can’t you increase the capacity?

Unfortunately, we are not able to increase the capacity of our event. The capacity is based on a variety of aspects including participant safety, road closure timing, participant resources, and many other aspects. With these elements in mind, we are not able to increase the capacity at this time.

Are you able to connect me someone who is interested in transferring bibs?

We do not have a waitlist for our events, and because of that are not able to connect you with someone who is interesting in transferring bibs.